Field Case Manager

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 56,000 - 66,000; Full time

Job summary

The City of Chesapeake’s Chesapeake Integrated Behavioral Healthcare (CIBH) ACT team seeks a Field Case Manager to work hands-on in community settings, meeting clients where they are to help stabilize, recover, and reclaim independence.

In this role you’ll provide community-based services, coordinate care, and engage in documentation and advocacy to support individuals living with serious mental illness within a dynamic public health environment.

Qualifications

• Bachelor’s degree in social work, counseling, psychology, or closely related field or other degree approved by Virginia Department of Health Professions.
• A master’s degree in Social Work, Counseling, or Rehabilitation is required for some assigned programs.
• Minimum of two years of related, full-time equivalent experience.

Responsibilities

• Develops and implements an individual program for service recipients including referral and coordination of care/services or placement, and/or direct therapy.
• Provides community-based case management, vocational, and housing support, crisis stabilization/intervention, and skill-building activities.
• Serves as liaison between service recipients and other care providers such as physicians and therapists.
• Documents all services in the electronic medical record system.
• Maintains records for area of responsibility in accordance with regulations and policies; processes daily paperwork and billing reports.
• Develops individualized treatment plans that respond to the needs of the person served and coordinates service delivery with the treatment plan.

Education

Bachelor’s degree in social work or related field

Master’s degree in Social Work, Counseling, or Rehabilitation

Job description

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Field Case Manager

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department CHES INT BEHAV HEALTHC

Division

Division CIBH MENTAL HLTH SVC

Requisition Number

Requisition Number 2026186

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday-Friday 8:00am-4:30pm with rotating on call, evening, weekend, and holiday responsibility.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement O - Occasional

Pay Grade

Pay Grade GE11

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starting Salary: $55,854+ Actual starting salary depends on education, experience and credentials.

Job Description

Chesapeake Integrated Behavioral Healthcare ( CIBH ) Assertive Community Treatment ( ACT ) team is looking for a Field Case Manager who’s ready to step into the field, think on their feet, and make a real impact with individuals living with serious mental illness. This Field Case Manager role isn’t traditional outpatient therapy. This is hands-on, life-changing work.

As a Field Case Manager, you’ll meet people where they are—literally. Homes, shelters, streets, and community settings become your “office” as you help individuals stabilize, recover, and reclaim independence.

Duties Include but are not limited to:

• Develops and implements an individual program for service recipients including referral and coordination of care/services or placement, and/or direct therapy; ensures access to resources, services, and support for family.
• Provides community-based case management, vocational, and housing support, crisis stabilization/intervention, and skill-building activities.
• Serves as liaison between service recipients and other care providers such as physicians and therapists.
• Provides service techniques including rapport-building strategies, facilitating meeting basic needs, and motivational interviewing techniques.
• Documents all services in the electronic medical record system.
• Maintains records for area of responsibility in accordance with departmental, state, and federal regulations, laws, policies, and procedures; processes daily paperwork including progress notes, insurance forms, daily time sheets, service logs, and billing reports.
• Develops individualized treatment plans that respond to the needs of the person served and coordinates service delivery that coincides with the treatment plan.
• Enhances professional development to incorporate evidence-based best practices in rendering individual care.
• Attends scheduled staff meetings and ACT daily team meetings to review and plan services.
• Performs other related duties as assigned.
• Serves as ALPHA personnel to staff city shelters when opened/needed.

The ideal Field Case Manager is adaptable, community-oriented, organized, and passionate about helping individuals living with serious mental illness achieve stability and independence.

The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

Vocational/Educational Requirement: Requires a bachelor’s degree in social work, counseling, psychology, or a closely related field or other degree as approved by the Virginia Department of Health Professions. A master’s degree in Social Work, Counseling, or Rehabilitation is required for some assigned programs.

Experience: In addition to satisfying the vocational/educational standard, this class requires a minimum of two years of related, full-time equivalent experience.

Special Certifications and Licenses: Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards . Requires a Qualified Mental Health Professional ( QMHP ) or Qualified Intellectual Disability Professional ( QIDP ) certification and highest Part C standards within 6 months of hire; CPR , First Aid and medication administration certifications within 3 months of hire, Certified Substance Abuse Counselor ( CSAC ) certification upon hire, Case Management Modules and Intellectual Disabilities Workbook completed within thirty days of hire, Part C Early Intervention Certification within six months of hire, and/or Pre-Screening Certification within 6 weeks of hire (12 weeks for part-time staff).

Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Master’s degree in psychology, social work, counseling or a closely related field, or other Human services degree as approved by the Virginia Department of Health Professions.
• Experience in Assertive Community Treatment ( ACT )
• Experience with supported employment and vocational training
• Experience with providing case management services

Job Open Date

Job Open Date 09/01/2026

Job Close Date

Job Close Date 09/15/2026

Open Continuous No

Open Continuous No

Location

224 Great Bridge Blvd, Chesapeake, VA

Medical Marijuana Policy

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license ( CDL ) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands L=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Physical Demands C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing Standing Occasionally- Up to 1/3 of the time.

Sitting Frequently- From 1/3 to 2/3 of the time.

Walking Walking Occasionally- Up to 1/3 of the time.

Lifting Lifting Rarely- Less than 1 hour per week.

Lifting Amount Lifting Amount Exerting up to 10 lbs

Carrying Carrying Rarely- Less than 1 hour per week.

Carrying Weight Carrying Weight Exerting up to 10 lbs

Pushing/Pulling Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight Pushing/Pulling Weight Exerting up to 10 lbs

Reaching Reaching Rarely- Less than 1 hour per week.

Handling Continuously- 2/3 or more of the time.

Fine Dexterity Fine Dexterity Continuously- 2/3 or more of the time.

Kneeling Kneeling Continuously- 2/3 or more of the time.

Crouching Bending Rarely- Less than 1 hour per week.

Twisting Twisting Rarely- Less than 1 hour per week.

Climbing Balancing Rarely- Less than 1 hour per week.

Vision Vision Continuously- 2/3 or more of the time.

Hearing Hearing Continuously- 2/3 or more of the time.

Talking Talking Continuously- 2/3 or more of the time.

Foot Controls Foot Controls Frequently- From 1/3 to 2/3 of the time.

Machines, Tools, Equipment and Work Aids Used Office equipment: laptop, phone, fax, computer, city vehicle

Protective Equipment Required None required

Health and Safety D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards N = Never

Chemical Hazards N = Never

Electrical Hazards N = Never

Fire Hazards N = Never

Explosives N = Never

Communicable Diseases W = Several Times Per Week

Physical Danger or Abuse S = Seasonally

Other If Other, Description D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust Dirt and Dust N = Never

Extreme Temperatures Extreme Temperatures N = Never

Noise and Vibration Noise and Vibration N = Never

Fumes and Odors Fumes and Odors N = Never

Wetness/Humidity Wetness/Humidity N = Never

Darkness or Poor Lighting Darkness or Poor Lighting N = Never

Primary Work Location Non-Physical Demands C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures Time Pressures Occasionally- Up to 1/3 of the time.

Emergency Situations Emergency Situations Occasionally- Up to 1/3 of the time.

Frequent Change of Tasks Frequent Change of Tasks Occasionally- Up to 1/3 of the time.

Irregular Work Schedule/Overtime Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week.

Performing Multiple Tasks Simultaneously Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work Tedious or Exacting Work Occasionally- Up to 1/3 of the time.

Noisy/Distracting Environment Rarely- Less than 1 hour per week.

Other If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Supervisor can assist if needed

Professional References

Please provide contact information for professional references.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
  • Yes
  • No
• * Do you have a QMHP certification or Higher? Please list your certification credentials below.

  (Open Ended Question)