Office Assistant

City of Chesapeake Virginia; Chesapeake, Northern (VA, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Benefits

Job summary

The City of Chesapeake Department of Human Services is seeking a dependable Office Assistant to provide essential clerical and administrative support in a fast-paced, service-driven environment.

Starting salary is $35,219 annually based on qualifications and experience. A high school diploma or GED and at least six months of administrative experience are required. The role involves multitasking, data entry, filing, and customer service in a busy office setting.

Qualifications

• Requires high school diploma or GED / HSE.
• Minimum 6 months of full-time equivalent experience in administrative support.
• Valid driver's license and driving record in compliance with City Driving Standards.

Responsibilities

• Answer the main telephone line and direct calls.
• Greet clients and visitors and provide routine information.
• Perform routine office tasks such as data entry, filing, typing, photocopying, and faxing.
• Schedule client interviews, appointments, or inspections.
• Sort and file office materials and verify records and documents.
• Maintain and update departmental records, logs, and databases.
• Process incoming/outgoing mail; prepare service requests and documents.
• Assist with ordering and maintaining office supplies.
• Support special projects and perform other duties as assigned.

Skills

Clerical experience

Communication skills

Organizational abilities

Multitasking

MS Office

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

$35,219/ annually
Starting salary based on qualifications and experience

Job Description

Are you organized, friendly, and ready to put your clerical skills to work in a meaningful way? Join a dedicated, mission-driven team where your attention to detail and customer service skills directly support vital services for our community!
The City of Chesapeake’s Department of Human Services is seeking a dependable and detail-oriented Office Assistant to provide essential clerical and administrative support within a fast-paced, service-driven environment. This position is an integral part of the team, ensuring the smooth and efficient operation of day-to-day activities and serving as a key point of contact for clients and staff. The ideal candidate will demonstrate excellent communication skills, a strong commitment to customer service, and the ability to manage routine office responsibilities with professionalism and discretion.

ESSENTIAL TASKS :

• Answers the main telephone line and directs incoming calls to the appropriate personnel; takes and relays messages as necessary.
• Greets and assists clients and visitors; provides routine information or directs them to the appropriate department or staff member.
• Performs routine office tasks such as data entry, filing, typing letters, forms, and correspondence, photocopying, and faxing.
• Schedules client interviews, appointments, or inspections as needed.
• Sorts and files office materials; verifies the accuracy and completeness of records and documents.
• Maintains and updates departmental records, logs, and databases in accordance with established procedures.
• Processes incoming and outgoing mail; prepares service requests and documents for distribution.
• Assists with ordering, receiving, and maintaining inventory of office supplies.
• Supports special projects and performs other administrative duties as assigned by the supervisor.

WHAT YOU BRING :

• Proven experience in clerical or administrative support roles, preferably within a public service or office environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanor.
• Exceptional organizational abilities and attention to detail.
• Ability to manage multiple tasks efficiently and prioritize workload effectively.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
• Comfort working in a fast-paced, open office setting with frequent interaction with the public and team members.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Positive attitude, reliability, and a strong work ethic.

The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED / HSE .

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of six months of full-time equivalent experience in administrative support.

SPECIAL CERTIFICATIONS AND LICENSES : Require valid driver’s license and driving record in compliance with City Driving Standards.

SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

PREFERRED QUALIFICATIONS :

• Preferred a minimum of one year of call center or office administration experience.
• Thorough knowledge of current business practices and protocols involved in providing services and quality customer services to internal/external customers.
• Proficiency with Microsoft Office program preferred
• Demonstrated ability to communicate effectively verbally.
• Significant attention to detail and strong organizational and follow-up skills, with the ability to prioritize and meet deadlines.

Job Open Date

Job Open Date 09/03/2026

Job Close Date

Job Close Date 09/13/2026

Open Continuous No

Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Walking
Walking Frequently- From 1/3 to 2/3 of the time.

Lifting
Lifting Frequently- From 1/3 to 2/3 of the time.

Lifting Amount
Lifting Amount Exerting up to 10 lbs

Carrying
Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight
Carrying Weight Exerting up to 10 lbs

Pushing/Pulling
Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.

Pushing/Pulling Weight
Pushing/Pulling Weight Exerting up to 10 lbs

Reaching
Reaching Occasionally- Up to 1/3 of the time.

Handling
Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity
Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling
Kneeling Occasionally- Up to 1/3 of the time.

Crouching
Crouching Rarely- Less than 1 hour per week.

Crawling
Crawling Rarely- Less than 1 hour per week.

Bending
Bending Occasionally- Up to 1/3 of the time.

Twisting
Twisting Frequently- From 1/3 to 2/3 of the time.

Climbing
Climbing Rarely- Less than 1 hour per week.

Balancing
Balancing Rarely- Less than 1 hour per week.

Vision
Vision Continuously- 2/3 or more of the time.

Hearing
Hearing Continuously- 2/3 or more of the time.

Talking
Talking Continuously- 2/3 or more of the time.

Foot Controls
Foot Controls Continuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and any other related equipment.

Protective Equipment Required

N/A

Health and Safety
D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards S = Seasonally

Fire Hazards

Fire Hazards S = Seasonally

Explosives

Explosives S = Seasonally

Communicable Diseases

Communicable Diseases S = Seasonally

Physical Danger or Abuse

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust N = Never

Extreme Temperatures

Extreme Temperatures N = Never

Noise and Vibration

Noise and Vibration N = Never

Fumes and Odors

Fumes and Odors N = Never

Wetness/Humidity

Wetness/Humidity N = Never

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Non-Physical Demands
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References
Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
  • Yes
  • No
• * This position is for City employees, volunteers, temporary workers, and interns only. Are you currently a City of Chesapeake employee, volunteer, temporary worker, or intern? This information will be verified. Please update your application accordingly.
  • Yes
  • No