Field Case Aide — Family Services (FTR)

SCO Family of Service; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

SCO Family of Services is seeking a Case Aide in New York to assist families in meeting concrete needs and navigating services under the FTR model. You will work with Case Planners and a Supervisor to support safety, wellbeing, and housing stability in a culturally sensitive environment.

Responsibilities include home visits, resource referrals, documentation, and advocacy to prevent foster care. Evening hours may be required; strong Microsoft Office skills are essential.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in human services preferred.
• Bilingual candidates encouraged.
• Some evening hours required.
• Proficient in Microsoft Office.
• Commitment to working from a strength-based perspective.

Responsibilities

• Provide assessment, goal setting, interventions and case management to prevent foster care and promote wellbeing.
• Conduct home and office visits and accompany clients to appointments.
• Provide outreach, referrals, escort and advocacy to connect families with resources.
• Assist families to complete applications and documentation.
• Request collateral documentation from schools, medical providers and other service providers.
• Support safety and risk assessment and implement crisis and safety plans.
• Develop relationships with community resources to support program.
• Assist with groups and child care during sessions.
• Complete required documentation and data entry on deadlines.
• Utilize mobile technology to complete documentation.
• Attend supervision, meetings and trainings.
• Provide administrative support: reception, filing and other duties.
• Demonstrate sensitivity to cultural and socioeconomic diversity.
• Contribute to the program’s mission and learning environment.
• Other duties as assigned.

Skills

Bilingual

Organizational skills

Written and oral communication

Strength-based approach

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Job description

SCO Family of Services is seeking a Case Aide in New York to assist families in meeting concrete needs and navigating services under the FTR model. You will work with Case Planners and a Supervisor to support safety, wellbeing, and housing stability in a culturally sensitive environment.

Responsibilities include home visits, resource referrals, documentation, and advocacy to prevent foster care. Evening hours may be required; strong Microsoft Office skills are essential.