Field Camera & Telematics Technician

Geotab

Atlanta (GA)

Hybrid

USD 34,440,000 - 57,859,000

Full time

13 days ago

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Benefits offered by this job

Flexible work

Home office reimbursement

Baby bonus

Online learning

EV incentive

Medical & dental benefits

Retirement plan

Job summary

Geotab is seeking a Field Hardware Technician to support the Video Tiger Team by delivering hands-on technical support for enterprise customers and pilot sites. You will install, configure, test, and troubleshoot camera and telematics hardware, including power connections, harnesses, mounting, calibration, and data collection for AI model training.

The role requires strong practical problem-solving, attention to detail, safe vehicle operation, and willingness to travel up to ~70% of the time.

Qualifications

Basic knowledge of vehicle electrical systems and automotive electronics.
Ability to use hand tools, diagnostic equipment, test equipment, and installation materials safely.
Ability to troubleshoot technical issues systematically and identify likely root causes.
Familiarity with vehicle-mounted cameras, telematics devices, GPS equipment, networking, or connected-vehicle technology is an asset.

Responsibilities

Travel to customer, partner, pilot, and test locations to install and troubleshoot Geotab Video hardware.
Perform pre-installation checks, vehicle assessments, hardware installation, configuration, calibration, and validation.
Diagnose issues involving power, wiring harnesses, mounting, camera positioning, connectivity, SD cards, and related equipment.
Own assigned hardware activities throughout the enterprise pilot lifecycle, from preparation through pilot closeout.
Work directly with customers, installers, partners, and internal teams to resolve issues quickly and professionally.
Capture accurate diagnostic information, document completed work, and communicate findings and next steps.
Escalate complex or recurring issues with clear technical details and supporting evidence.
Maintain readiness of mobile camera kits, tools, spare parts, and other field equipment.
Support controlled data-collection activities by installing cameras on representative vehicles and safely staging and recording target driving scenarios.
Follow test procedures and data-collection instructions to produce reliable video footage and associated test-case information for the Vision team.
Identify recurring installation, hardware, or product issues and share field feedback with engineering, product, and support teams.
Follow all applicable health, safety, privacy, security, and customer-site requirements.
Perform other duties as assigned.