Field-Based Retail Customer Success Leader

Logile, Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Logile, Inc. is seeking a Customer Success Manager to own value realization and growth across the customer lifecycle for EMEA retail customers.

The role involves proactive engagement, adoption tracking, and collaboration with Account Managers to support renewals and upsell opportunities while maintaining operational credibility. You will conduct regular in-store and back-office engagements, shape customer value cases around trading calendars, and partner with Product, Support, Delivery, and

Qualifications

• Proven experience in customer success or customer-facing account management.
• Strong understanding of retail operations and trading cycles.
• Ability to build trusted relationships with business and operational stakeholders.
• Comfortable working autonomously in a remote, field-based role with regular travel across UK/EMEA.

Responsibilities

• Own the customer health and adoption view for EMEA accounts.
• Maintain monthly face-to-face engagement with each customer.
• Align success planning with the customer’s trading calendar and operational milestones.
• Prepare and contribute to QBRs with adoption progress and value inputs.
• Collaborate with Account Manager on account planning and renewals insights.
• Lead discussions on Logile’s roadmap and adoption opportunities.

Skills

Customer success

Retail SaaS

Stakeholder mgmt

Remote work

Job description

Logile, Inc. is seeking a Customer Success Manager to own value realization and growth across the customer lifecycle for EMEA retail customers.

The role involves proactive engagement, adoption tracking, and collaboration with Account Managers to support renewals and upsell opportunities while maintaining operational credibility. You will conduct regular in-store and back-office engagements, shape customer value cases around trading calendars, and partner with Product, Support, Delivery, and