Field-Based Program Manager — Healthcare Safety

Daniels Sharpsmart; Denver (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Daniels Sharpsmart in Colorado is looking for a Program Manager to enhance client relationships and ensure exceptional customer service in healthcare settings. Responsibilities include supporting account strategies while collaborating with internal teams.

The ideal candidate will have strong relationship-building skills and experience in account management, preferably within healthcare. The role offers the chance to work independently and contribute to safety, sustainability, and compliance in healthcare waste management.

Qualifications

• Experience managing accounts, preferably within healthcare.
• Strong relationship building skills.
• Customer service minded.
• Ability to work independently without direct supervision.
• Experience with CRM systems such as Salesforce.com.

Responsibilities

• Support development and execution of customer account strategies.
• Collaborate with Account Managers and Field Service.
• Advocate for the customer internally.
• Educate clinical staff on products and services.
• Conduct routine audits related to KPIs.
• Perform consultative business reviews.
• Hold ongoing customer meetings.
• Collaborate with different teams.
• Assist with installs and implementations.

Skills

Account management

Relationship building

Customer service

CRM systems (Salesforce.com)

Job description

Daniels Sharpsmart in Colorado is looking for a Program Manager to enhance client relationships and ensure exceptional customer service in healthcare settings. Responsibilities include supporting account strategies while collaborating with internal teams.

The ideal candidate will have strong relationship-building skills and experience in account management, preferably within healthcare. The role offers the chance to work independently and contribute to safety, sustainability, and compliance in healthcare waste management.