Field-Based Pharmacy IT & Data Support Specialist

NaviHealth; Boston (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k plan

Job summary

UnitedHealth Group is seeking a Field-Based Pharmacy Operations Support professional to assist with pharmacy information systems, data maintenance, and reporting while traveling across the Greater Boston market. The role includes collaboration with operational and IT teams to optimize workflows and support Epic Willow Ambulatory initiatives.

Responsibilities cover testing, training, UAT, documentation, and go-live activities.

Qualifications

• High School Diploma/GED or equivalent work experience.
• Must be 18 years of age or older.
• 2+ years of experience in healthcare operations, pharmacy operations, healthcare information systems, clinical applications, or related support roles.
• National Certified Pharmacy Technician (CPhT).
• Must have reliable form of transportation.
• Must be willing to travel to assigned locations within your market up to 50% of the time.
• Proficiency in Microsoft Excel and other reporting tools.
• Ability to work full-time, Monday - Friday, 8:00 am - 6:00 pm EST, with possible overtime.

Responsibilities

• Supports pharmacy information systems and related workflows through data maintenance, reporting, testing, troubleshooting, and user support.
• Assists with planning, testing, training, and implementation activities for current and future pharmacy technology initiatives, including EnterpriseRx and Epic Willow Ambulatory.
• Collaborates with pharmacy leadership, operational staff, vendors, and information systems teams to identify system improvements and workflow optimization opportunities.
• Participates in application testing, workflow validation, user acceptance testing (UAT), and issue tracking for system upgrades and implementations.
• Maintains documentation, training materials, workflow diagrams, and system procedures.
• Serves as a resource for pharmacy system users, researching and resolving routine application and workflow issues.
• Participates in on-site meetings, workflow assessments, go-live activities, training sessions, and implementation support as required to support pharmacy operations and system initiatives.
• Travel to assigned offices in your market as needed (16 locations).
• Other duties as assigned

Skills

Excel

Healthcare operations

Pharmacy operations

Travel readiness

Communication

Team collaboration

Education

High School Diploma / GED

National Certified Pharmacy Technician (CPhT)

Tools

Epic Willow Ambulatory

Mckesson EnterpriseRx

Job description

UnitedHealth Group is seeking a Field-Based Pharmacy Operations Support professional to assist with pharmacy information systems, data maintenance, and reporting while traveling across the Greater Boston market. The role includes collaboration with operational and IT teams to optimize workflows and support Epic Willow Ambulatory initiatives.

Responsibilities cover testing, training, UAT, documentation, and go-live activities.