Certified Epic Willow Analyst — Remote Impact

UnitedHealth Group; Worcester (MA); On-site; Confidential; Full time

Job summary

UnitedHealth Group, through its Optum division, is seeking a Certified Pharmacy Technician to maintain medication records and optimize workflows within Epic Willow. The role emphasizes regulatory compliance, data accuracy, and collaboration across pharmacists, IT, and clinicians.

The position requires active licensure and a strong background in pharmacy operations, with a focus on safe, efficient medication management and data integrity.

Qualifications

• Bachelor's degree or equivalent experience.
• Certified Pharmacy Technician (CPhT) with active state licensure.
• Epic Willow certification.
• 3+ years of pharmacy experience in inpatient, outpatient, or specialty settings.
• 2+ years of understanding medication terminology, dosing, formulations, and pharmacy workflows.

Responsibilities

• Maintain and update medication records, formularies, and NDC mappings within the Epic Willow system.
• Build, test, and optimize medication workflows to support safe and efficient ordering, dispensing, and administration.
• Collaborate with pharmacists, clinicians, and IT teams to resolve medication-related system issues.
• Ensure medication data aligns with regulatory, safety, and billing requirements.
• Support medication shortage management by updating alternatives, substitutions, and inventory details in Epic.
• Participate in system upgrades, validation testing, and ongoing optimization projects.
• Monitor medication-related help desk tickets and provide timely troubleshooting and resolution.
• Assist with order set maintenance and clinical decision support updates related to medications.
• Maintain documentation for medication build standards, workflows, and change control processes.

Skills

Pharmacy workflow knowledge

Data analysis

Communication

Attention to detail

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Epic Willow

Job description

UnitedHealth Group, through its Optum division, is seeking a Certified Pharmacy Technician to maintain medication records and optimize workflows within Epic Willow. The role emphasizes regulatory compliance, data accuracy, and collaboration across pharmacists, IT, and clinicians.

The position requires active licensure and a strong background in pharmacy operations, with a focus on safe, efficient medication management and data integrity.