Field-Based Medical Equipment Technician

Siemens Healthineers AG; Elm (PA); Remote; USD 62,000 - 85,000; Full time

Job summary

Siemens Healthineers AG is recruiting a Field Service Representative to support Varian Medical Systems equipment across designated customer sites in the United States. The role emphasizes troubleshooting, installation, upgrades, and preventive maintenance with strong customer interaction.

Candidates should have electronics/ME engineering experience, PC-based systems knowledge, and the ability to escalate issues to senior staff as needed.

Qualifications

• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro‑mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro‑computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance, including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings.

Responsibilities

• Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalated incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.

Skills

Technical documentation

Engineering knowledge

PC-based systems

Diagnostics & debugging

Customer communication

Imaging systems basics

Education

HS Degree or Equivalent

Associate degree or technical/vocational training (preferred)

Tools

MS Word

Excel

PowerPoint

Workday

ERP systems

Job description

Siemens Healthineers AG is recruiting a Field Service Representative to support Varian Medical Systems equipment across designated customer sites in the United States. The role emphasizes troubleshooting, installation, upgrades, and preventive maintenance with strong customer interaction.

Candidates should have electronics/ME engineering experience, PC-based systems knowledge, and the ability to escalate issues to senior staff as needed.