Field-Based Customer Success Manager - Healthcare Tech

Proximie; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous annual leave

Two well-being days per year

Birthday leave

Summer Fridays

Annual bonus programme

Professional development stipend $1,0

Flexible working hours

Flat organizational structure

Global travel opportunities

Job summary

Proximie is seeking a Customer Success Manager to drive digital transformation in operating rooms across Florida. This field-based role focuses on adoption of our Intelligence Suite, optimizing workflows, and delivering measurable improvements in throughput and patient flow.

You will partner with clinical and operational leaders to turn data-driven insights into action, building trusted relationships from implementation through ongoing optimization.

Qualifications

• 2+ years in surgical services or OR management in US hospitals.
• Experience managing multi-stakeholder clinical, admin, and technical teams.
• Ability to build credibility with clinical stakeholders.
• Experience in healthcare operations or transformation is desirable.
• Excellent time and project management; multi-account capability.
• Willingness to travel up to 50% across the country.

Responsibilities

• Drive adoption of the Proximie platform within specified accounts to ensure ROI, renewals, and expansions.
• Achieve high customer retention and drive increases in product adoption and user satisfaction.
• Lead technical product and clinical demonstrations for current utilization and adoption.
• Onboard and train new customers in platform usage.
• Ensure full utilization of system functionality and efficient workflows, identifying weaknesses and opportunities for improvement.
• Support live clinical utilization of the Proximie platform in clinical areas, labs, or training sessions.
• Build engagement and value across divisions and specialties to support growth and retention.
• Ensure exemplary customer experience at all times.
• Feedback voice of the customer to improve product and service.

Skills

Healthcare operations

Relationship management

Clinical stakeholder engagement

Time management

Project management

Team collaboration

Travel readiness

Tools

SaaS platforms

Job description

Proximie is seeking a Customer Success Manager to drive digital transformation in operating rooms across Florida. This field-based role focuses on adoption of our Intelligence Suite, optimizing workflows, and delivering measurable improvements in throughput and patient flow.

You will partner with clinical and operational leaders to turn data-driven insights into action, building trusted relationships from implementation through ongoing optimization.