Field-Based Customer Success Manager — OR Operations

Proximie; Miami (FL); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Annual bonus programme

Annual stipend of $1,000 for personal/

Flexible working hours

Well-being days

Job summary

Proximie is hiring a field-based Customer Success Manager to drive digital transformation in Florida operating rooms. You will lead adoption of the Intelligence Suite, partnering with clinical and operational leaders to optimize OR performance, throughput, and patient flow.

You will build trust-based relationships from implementation through training to embedding new workflows that deliver measurable results.

Qualifications

• 2+ years' experience in surgical services, operating room management, or perioperative care delivery.
• Experience managing multi-stakeholder clinical, administrative, and technical teams.
• Ability to travel up to 50% to customer sites.
• Strong communication with clinical stakeholders.
• Excellent time and project management; ability to handle multiple accounts.

Responsibilities

• Drive adoption of the Proximie platform to ensure ROI, renewals and expansions.
• Achieve strong customer retention and drive increases in product adoption and satisfaction.
• Lead technical product and clinical demonstrations to ensure current utilization and adoption.
• Onboard and train new customers in the utilisation of our software.
• Ensure full utilization of system functionality and efficient workflows; identify weaknesses/opportunities for improvement.
• Support live clinical utilization of the Proximie platform in clinical areas, labs, training sessions, etc.
• Build engagement and value through the platform across divisions and specialties to support growth and retention.
• Ensure the delivery of an exemplary customer experience at all times.
• Feedback the voice of the customer to improve product and service.

Skills

Relationship management

Healthcare operations

Time management

Stakeholder communication

Travel readiness

Tools

Windows

Mac OS

Android

iOS

Job description

Proximie is hiring a field-based Customer Success Manager to drive digital transformation in Florida operating rooms. You will lead adoption of the Intelligence Suite, partnering with clinical and operational leaders to optimize OR performance, throughput, and patient flow.

You will build trust-based relationships from implementation through training to embedding new workflows that deliver measurable results.