Field-Based Customer Experience Manager (Agriculture)

Taranis; Midwest (WY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Taranis is seeking a Customer Experience Manager to lead engagement with strategic retail accounts in the Midwest U.S. locations Fargo, ND; Minneapolis, MN; Sioux Falls, SD, requiring frequent travel and a passion for agriculture.

You will drive platform adoption and ensure customers maximize value from the Taranis platform. You will partner with the VP of Customer Experience and Director of Partner Experience to deliver demonstrations, training, and best practices, while building trusted,

Qualifications

• Bachelor's degree or equivalent in Agriculture, Agribusiness, Business, Communications, or related field.
• 3–5 years of experience in agribusiness, AgTech, customer experience, account management, or another customer-facing role.
• Strong understanding of the agriculture industry; agronomy experience preferred.
• Outstanding verbal, written, presentation, and interpersonal communication skills.
• Proven ability to deliver engaging product demonstrations, customer presentations, and training sessions.
• Willingness to travel extensively within the assigned territory.

Responsibilities

• Develop proactive engagement plans across assigned strategic accounts.
• Conduct in-person touchpoints with field-level stakeholders to build relationships and reinforce platform value.
• Build trusted relationships with retail partners, growers, and field stakeholders through consistent communication.
• Develop understanding of each customer's objectives and measures of success.
• Ensure timely communication, guidance, and ongoing support throughout the growing season.
• Identify opportunities to increase engagement and proactively address concerns.
• Represent Taranis professionally during customer interactions, building confidence and long-term partnerships.
• Gather customer feedback and advocate for continuous improvements to the customer experience.

Skills

Verbal communication

Written communication

Interpersonal skills

Relationship-building

Problem-solving

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Workspace

Zoom

Job description

Taranis is seeking a Customer Experience Manager to lead engagement with strategic retail accounts in the Midwest U.S. locations Fargo, ND; Minneapolis, MN; Sioux Falls, SD, requiring frequent travel and a passion for agriculture.

You will drive platform adoption and ensure customers maximize value from the Taranis platform. You will partner with the VP of Customer Experience and Director of Partner Experience to deliver demonstrations, training, and best practices, while building trusted,