Territory Customer Success Manager - AgTech

Taranis; Fargo (ND); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Taranis is seeking a Customer Success Representative to partner with Regional Account Managers in Fargo, ND, driving retention and renewals across an assigned territory. The role focuses on helping growers operationalize the Intelligence platform and realize ROI, with proactive communication and cross-functional collaboration.

Travel within the region is expected; the candidate should manage multiple accounts, deliver trainings, monitor adoption, and coordinate upsell opportunities to expand

Qualifications

• 3+ years in agricultural retail, cooperative, agronomy, or customer-facing ag roles.
• Strong understanding of corn and soybean production systems.
• Experience managing customer relationships and driving retention.
• Demonstrated ability to communicate value and ROI to stakeholders.
• Willingness to travel periodically within assigned region.

Responsibilities

• Partner closely with the Regional Account Manager as the territory’s Customer Success lead.
• Serve as the day-to-day operational contact for assigned accounts.
• Drive pre-season onboarding alignment and expectation setting.
• Maintain proactive, high-touch communication throughout the growing season.
• Monitor account health, adoption metrics, and engagement levels; deliver ROI reviews and seasonal summaries to support renewal conversations.
• Identify in-season expansion and upsell opportunities and coordinate execution with RAM.
• Deliver trainings, platform walkthroughs, and webinars.
• Proactively resolve customer issues with a solutions-oriented mindset.
• Document activity, account updates, and renewal status in Salesforce.
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution.

Skills

Customer relationship management

Account management

Travel willingness

Communication

Organizational skills

Tools

Salesforce

Google Suite

Zoom

Job description

Taranis is seeking a Customer Success Representative to partner with Regional Account Managers in Fargo, ND, driving retention and renewals across an assigned territory. The role focuses on helping growers operationalize the Intelligence platform and realize ROI, with proactive communication and cross-functional collaboration.

Travel within the region is expected; the candidate should manage multiple accounts, deliver trainings, monitor adoption, and coordinate upsell opportunities to expand