Field-Based Customer Care Manager II — Warranty Excellence

PulteGroup; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Pulte Homes of Minnesota invites you to join a field-based Customer Care Manager II, responsible for triaging warranty concerns, meeting homeowners, and guiding repairs to completion across assigned areas. This role emphasizes relationship-building, vendor coordination, and risk management, with training and SR reporting supported by the division.

Applicants should have a university degree or equivalent and 2–4 years of relevant experience.

Qualifications

• Exceptional customer service orientation with the ability to interact with diverse homeowners.
• Basic construction knowledge to assess field issues.
• Strong communication and listening skills.
• Analytical ability for root cause analysis and warranty processes.

Responsibilities

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Schedule and manage service work through vendors with the Customer Care Coordinator.
• Manage trades to completion ensuring customer satisfaction.
• Oversee build quality confirmation before delivery.
• Lead root-cause analysis and manage warranty service resolution.
• Maintain positive customer relationships and drive loyalty.

Skills

Customer service

Communication

Construction knowledge

Root cause analysis

Warranty processes

Conflict resolution

Cost management

Basic computer literacy

Education

University degree or equivalent experience

Job description

Pulte Homes of Minnesota invites you to join a field-based Customer Care Manager II, responsible for triaging warranty concerns, meeting homeowners, and guiding repairs to completion across assigned areas. This role emphasizes relationship-building, vendor coordination, and risk management, with training and SR reporting supported by the division.

Applicants should have a university degree or equivalent and 2–4 years of relevant experience.