Field-Based Customer Care Manager for Home Services

Innovative Construction Group; West Palm Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

PulteGroup in the Palm Beach area seeks a professional Service Coordinator to conduct in-person homeowner assessments, determine corrective work orders, and lead root-cause analysis for warranty issues.

The role involves coordinating with vendors, managing trades to completion, and maintaining positive customer relationships while ensuring build quality before delivery to homeowners. A university degree or equivalent experience is preferred, with 2–4 years in related work.

Qualifications

• Exceptional customer service orientation.
• Excellent communication and listening skills.
• Analytical ability for root-cause analysis and problem solving.
• Basic construction skills and knowledge.
• Knowledge of cost management principles and practices.
• Ability to manage warranty/customer service processes.
• Basic computer literacy.
• Skilled in conflict resolution to address customer concerns effectively.

Responsibilities

• Conduct in-person homeowner assessments and determine if a corrective work order is needed.
• Lead root-cause analysis and coordinate service work with vendors.
• Manage trades to completion of service requests to customers’ satisfaction.
• Establish and maintain positive customer relationships and ensure build quality before delivery.
• Determine trade accountability for back charges and field purchase orders.
• Address vendor performance issues and support warranty workflows.

Skills

Customer service

Communication skills

Listening skills

Analytical ability

Conflict resolution

Construction knowledge

Computer literacy

Cost management

Warranty management

Education

University degree or equivalent experience

Job description

PulteGroup in the Palm Beach area seeks a professional Service Coordinator to conduct in-person homeowner assessments, determine corrective work orders, and lead root-cause analysis for warranty issues.

The role involves coordinating with vendors, managing trades to completion, and maintaining positive customer relationships while ensuring build quality before delivery to homeowners. A university degree or equivalent experience is preferred, with 2–4 years in related work.