Field-Based Community Resource Navigator II

Centene Management Company LLC; North Carolina; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Centene Management Company LLC in North Carolina is hiring a field-based Outreach Specialist to connect members with community resources and support their care management journey. The role emphasizes cost-effective resource linkage and health education, with regular hours Monday to Friday, 8:00 AM to 5:00 PM, and occasional evenings or weekends.

You will work with nurses and social workers, conduct non-clinical assessments and home visits in selected counties, and help members access services

Qualifications

• Requires a High School diploma or GED.
• 1–2 years of related experience.
• Field-based maternal and child health services experience preferred.
• Ability to work independently and in a team.
• Computer literacy required.

Responsibilities

• Provides support to members to connect them to known community and care resources in a cost- effective manner
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services
• Serves as support for members on community and care resource inquiries and opportunities available to members
• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
• Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support
• Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
• May make visits to individual homes and/or community organizations
• Working Knowledge of Social Determinants of Health (SDOH) barriers
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Computer-savvy

Communication skills

Customer service

Assessment skills

Teamwork

Education

High School diploma or GED

Job description

Centene Management Company LLC in North Carolina is hiring a field-based Outreach Specialist to connect members with community resources and support their care management journey. The role emphasizes cost-effective resource linkage and health education, with regular hours Monday to Friday, 8:00 AM to 5:00 PM, and occasional evenings or weekends.

You will work with nurses and social workers, conduct non-clinical assessments and home visits in selected counties, and help members access services