Field-Based Community Health Navigator | Equity Options

Optum; Las Vegas (NV); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

OptumCare is seeking a Field Based Community Health Worker in Las Vegas to identify and refer social service programs, provide home and social resources, and educate members about available benefits. You will address social determinants of health and collaborate with care teams to bridge medical care with social support.

The role requires visiting members in their living environments, documenting progress, and traveling locally.

Qualifications

• High School Diploma/GED.
• 1+ years of computer proficiency experience including MS Word, Excel and Outlook.
• 6+ months of field-based experience of community advocacy.
• Solid knowledge of regulatory requirements, competent in case management business as well as clinical arenas Demonstrated solid technology skills and excellent interpersonal skills.
• Demonstrated ability to negiotiate and arbitrate without difficulty.
• Demonstrates activities for follow-through.
• Ability to travel locally within Las Vegas Metro and complete documents for Reimbursed mileage.
• Resides within the local community.
• Unrestricted Driver's License.

Responsibilities

• Create a positive experience and relationship with the members
• Help members set goals and develop a care plan to achieve those goals
• Proactively engage the members to manage their own health and healthcare
• As needed, help the member engage with mental health and substance use treatment
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patients, family, and healthcare providers
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Document referrals provided
• Accountable to understand role and how it affects utilization management benchmarks and quality outcomes
• Be flexible, adaptable and, above all, patient in all types of situations
• Engage members either face to face or telephonically
• Help members set person-centered goals and develop checklist of resources to achieve those goals with regular follow- up calls and ongoing documentation of progress towards goals met
• Adhere to detailed, specific documentation requirements in the member's health record
• Proactively engage the members to manage their own health and healthcare using Motivational Interviewing Skills
• Provide member education on community resources and benefits
• Utilize solid skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, working well in a team and on your own, and managing multiple deadlines
• Provide member education on community resources and benefits
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• Performs other duties as assigned

Skills

MS Word

MS Excel

Outlook

Field-based experience

Education

High School Diploma/GED

Job description

OptumCare is seeking a Field Based Community Health Worker in Las Vegas to identify and refer social service programs, provide home and social resources, and educate members about available benefits. You will address social determinants of health and collaborate with care teams to bridge medical care with social support.

The role requires visiting members in their living environments, documenting progress, and traveling locally.