Field-Based Client Care Advisor – Consultative & Onboarding

Honor Education; San Francisco (CA); On-site; USD 80,000 - 95,000; Full time

Job summary

Honor Technology is seeking a Client Care Advisor to help families navigate care decisions. This role blends consultative sales, care coordination, and ongoing relationship management to move inquiries to service start and beyond.

You will conduct high‑quality consultations, coordinate care setup, and ensure a smooth onboarding while maintaining strong client engagement. Travel approximately 75% across San Francisco and surroundings, with a target earning of $80,000–$95,000.

Qualifications

• 1+ year of experience in a consultative, client-facing role (healthcare, senior care, social work, or care coordination).
• Proven ability to guide clients through decisions and drive measurable outcomes.
• Strong relationship management skills with experience supporting clients and families.
• Experience owning measurable client outcomes (conversion, retention, adoption).

Responsibilities

• Own consult-to-start conversion by conducting high-quality consultations.
• Lead service starts by coordinating care setup and onboarding risk mitigation.
• Drive retention through ongoing engagement, reassessments, and plan adjustments.
• Serve as a trusted advisor to families navigating care decisions.
• Partner with scheduling, operations, and Care Pros to ensure quality service.
• Use data and systems to manage your portfolio and maintain records.

Skills

Consultative sales

Client facing

Relationship management

Cross-functional collaboration

CRM tooling

Documentation

Field focus

Education

Background in Healthcare Administration, Social Work, or Gerontology

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Honor Technology is seeking a Client Care Advisor to help families navigate care decisions. This role blends consultative sales, care coordination, and ongoing relationship management to move inquiries to service start and beyond.

You will conduct high‑quality consultations, coordinate care setup, and ensure a smooth onboarding while maintaining strong client engagement. Travel approximately 75% across San Francisco and surroundings, with a target earning of $80,000–$95,000.