Aging-Care Client Concierge & Consultant

Doist; Chicago (IL); Hybrid; USD 80,000 - 88,000; Full time

Job summary

Honor is seeking a Client Care Advisor to guide families through care decisions with empathy, conducting high‑quality consultations and translating needs into clear care plans. The role involves in‑person visits, onboarding, ongoing engagement, and 75% field time across Chicago area; you will partner with scheduling and operations to ensure reliable service and strong documentation.

Earn an annual on‑target earnings of $80,000–$88,000, with 20% of compensation tied to uncapped monthly

Qualifications

• 1+ year in a consultative, client-facing role in healthcare or senior care.
• Ability to guide clients through decisions and drive measurable outcomes.
• Strong relationship management and follow-up discipline.

Responsibilities

• Own consult-to-start conversion by conducting high-quality consultations.
• Coordinate care setup and onboarding; mitigate onboarding risks.
• Drive retention and growth through ongoing client engagement and reassessments.
• Serve as a trusted advisor to families navigating complex care decisions.
• Partner with scheduling, operations, and Care Pros to ensure service quality.
• Use data and systems to manage your portfolio and document performance.

Skills

Consultative selling

Client relationship management

Discovery & needs assessment

CRM systems

Documentation & records

Field coordination

Cross-functional collaboration

Education

Healthcare Administration

Social Work / Gerontology

Tools

CRM (Salesforce or similar)

Microsoft Office

Documentation standards

Job description

Honor is seeking a Client Care Advisor to guide families through care decisions with empathy, conducting high‑quality consultations and translating needs into clear care plans. The role involves in‑person visits, onboarding, ongoing engagement, and 75% field time across Chicago area; you will partner with scheduling and operations to ensure reliable service and strong documentation.

Earn an annual on‑target earnings of $80,000–$88,000, with 20% of compensation tied to uncapped monthly