Field-Based Client Care Consultant

Honor; Chicago (IL); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Uncapped commissions

Job summary

Honor is seeking a Client Care Advisor in the Chicago area to lead consultative consultations, guide families through care decisions, and coordinate service starts with field-based engagements. You will collaborate with scheduling and operations to ensure high-quality onboarding and ongoing engagement, while managing documentation and client outcomes.

The role requires ~75% field time across Chicago and surrounding counties, with evenings/weekends as needed.

Qualifications

• 1+ year of experience in a consultative, client-facing role (healthcare, senior care, social work, care coordination, or similar)
• Demonstrated ability to guide clients through decisions and drive measurable outcomes (conversion, retention, service adoption)
• Strong relationship management skills, with experience supporting clients and families over time
• Experience owning measurable client outcomes (conversion, retention, service adoption)
• Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
• Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
• Comfort working within structured systems and tools (CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
• Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records
• Ability to spend ~75% of time in the field, with reliable transportation and flexibility for evenings/weekends
• Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred

Responsibilities

• Own consult-to-start conversion by conducting high-quality consultations and guiding families to timely decisions
• Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
• Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
• Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
• Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
• Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
• Contribute to referral relationship growth and local market reputation as needed

Skills

Consultative selling

Relationship management

Client onboarding

CRM systems

Salesforce

Microsoft Office

Time management

Tools

CRM systems

Salesforce

Microsoft Office

Job description

Honor is seeking a Client Care Advisor in the Chicago area to lead consultative consultations, guide families through care decisions, and coordinate service starts with field-based engagements. You will collaborate with scheduling and operations to ensure high-quality onboarding and ongoing engagement, while managing documentation and client outcomes.

The role requires ~75% field time across Chicago and surrounding counties, with evenings/weekends as needed.