Field-Based Care Manager for Complex Medicaid Members

CareCollab; New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

CareCollab is a Medicaid care management organization serving high-acuity populations across New York City, Westchester, and Nassau County. We work with individuals who have complex medical, behavioral health, and social needs to help them access care and avoid unnecessary hospitalizations.

In this field-based role, you will manage a caseload, develop person-centered care and crisis plans, coordinate services, visit homes and community sites, and document all interactions in the EHR.

Qualifications

• Case management or care coordination experience strongly preferred.
• Field-based or community work experience a plus.
• Comfort working with high-acuity, complex populations.
• Strong documentation, time management, and organizational skills.
• Ability to work independently and manage competing priorities.
• Proficiency with EHRs and basic Microsoft Office tools.
• Willingness to travel throughout the community.
• Bilingual Spanish/English is required for this role.

Responsibilities

• Manage a caseload of Medicaid members requiring intensive care coordination.
• Develop and maintain person-centered care and crisis plans.
• Coordinate services including primary care, mental health, substance use, housing, and benefits.
• Conduct regular field visits in homes, hospitals, shelters, and community settings.
• Respond to real-time alerts (hospitalizations, ED visits, incarcerations) and manage care transitions.
• Collaborate with interdisciplinary teams and external providers.
• Document all member interactions accurately and timely in the EHR.
• Support chronic disease management, wellness education, and self-advocacy.
• Participate in team huddles, case conferences, and quality improvement efforts.

Skills

Case management

Field-based work

High-acuity populations

Documentation

Time management

Organization

Independence

EHR proficiency

MS Office

Travel willingness

Bilingual Spanish/English

Education

Associate’s degree + 3+ years experience

Bachelor’s degree in human services field

Tools

EHR systems

Microsoft Office

Job description

CareCollab is a Medicaid care management organization serving high-acuity populations across New York City, Westchester, and Nassau County. We work with individuals who have complex medical, behavioral health, and social needs to help them access care and avoid unnecessary hospitalizations.

In this field-based role, you will manage a caseload, develop person-centered care and crisis plans, coordinate services, visit homes and community sites, and document all interactions in the EHR.