Field-Based Medicaid Care Manager

CareCollab; New York (NY); On-site; USD 32,000 - 37,000; Full time

Job summary

CareCollab in New York City is seeking a field-based Care Coordinator to manage a caseload of Medicaid members requiring intensive coordination. You will develop person-centered care and crisis plans and coordinate services across primary care, mental health, housing, and benefits.

You will conduct home visits and respond to real-time alerts, supporting transitions and collaborating with interdisciplinary teams. Strong documentation in EHR and ability to travel are essential.

Qualifications

• Must have bilingual Spanish/English (oral and written)
• Case management or care coordination experience preferred
• Field-based/community work experience a plus
• Comfort working with high-acuity, complex populations
• Strong documentation, time management, and organizational skills
• Ability to work independently and manage competing priorities
• Proficiency with EHRs and Microsoft Office tools
• Willingness to travel throughout the community

Responsibilities

• Manage a caseload of Medicaid members requiring intensive care coordination
• Develop and maintain person-centered care and crisis plans
• Coordinate services across primary care, mental health, substance use, housing, and benefits
• Conduct regular field visits in homes, hospitals, shelters, and community settings
• Respond to real-time alerts and manage care transitions
• Collaborate with interdisciplinary teams and external providers
• Document member interactions accurately in the EHR
• Support chronic disease management, wellness education, and self-advocacy
• Participate in team huddles, case conferences, and quality improvement efforts

Skills

Case management

Field-based work

High-acuity populations

Documentation

Time management

Organizational skills

Independent work

EHR proficiency

Microsoft Office

Bilingual Spanish/English

Travel

Education

Associate’s degree with 3+ years of relevant experience

Bachelor’s degree in human services field with at least 1 year of relevant experience

Tools

Microsoft Office

EHR systems

Job description

CareCollab in New York City is seeking a field-based Care Coordinator to manage a caseload of Medicaid members requiring intensive coordination. You will develop person-centered care and crisis plans and coordinate services across primary care, mental health, housing, and benefits.

You will conduct home visits and respond to real-time alerts, supporting transitions and collaborating with interdisciplinary teams. Strong documentation in EHR and ability to travel are essential.