Field-Based B2B Account Manager — Growth & Retention

City-Wide-Facility-Solutions; Arvada (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Dental insurance

Vision insurance

401(k) matching

Life insurance

Flexible schedule

Sales and retention bonuses

Car allowance

Job summary

City Wide Facility Solutions in Colorado seeks an Account Manager to oversee the business operations of an assigned client service area. This outside, B2B role involves field support, training, inspections, and long-term client relationships with contractors.

You will negotiate contracts, ensure client satisfaction, and coordinate site visits while driving service strategy and efficiency across accounts. Some travel to client facilities is required.

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Skills

Outside B2B account management

Client retention

CRM experience

Microsoft Office

Communication skills

Travel willingness

Tools

CRM system

MS Office

Job description

City Wide Facility Solutions in Colorado seeks an Account Manager to oversee the business operations of an assigned client service area. This outside, B2B role involves field support, training, inspections, and long-term client relationships with contractors.

You will negotiate contracts, ensure client satisfaction, and coordinate site visits while driving service strategy and efficiency across accounts. Some travel to client facilities is required.