Field-Based APS Investigator — Protecting Vulnerable Adults

Staffing Solutions Organization LLC (SSO); Indiana; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with discretionary employer’s

Paid time off and paid holidays

Flexible spending accounts (FSA)

Additional employee perks

Job summary

Staffing Solutions Organization LLC (SSO) is hiring Investigators to support Indiana's Adult Protective Services (APS) program. Investigators conduct field-based investigations, meet endangered adults in person, and document activities in the electronic system, ensuring safety and well-being while following APS protocols.

This role requires on-site field investigations across Cass, Starke, and Marshall counties in Northwest Indiana, with up to 50% travel within the region and a remote component.

Qualifications

• Ability to think critically, incorporating multiple factors into larger concepts
• Strong organizational skills with abilities to simultaneously manage multiple investigations
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
• Ability to effectively use active listening and interviewing skills
• Ability to adapt quickly when policies and regulations change
• Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
• Ability to foster teamwork with all levels of management and staff
• Ability to work well independently and within a team
• Superior verbal and written communication skills
• Strong decision-making skills, with accuracy and attention to detail

Responsibilities

• Investigate allegations of abuse, neglect, and exploitation involving endangered adults
• Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
• Initiate and facilitate referrals to services and community resources
• Document investigation activities, including case planning, safety planning, case notes, and findings
• Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm
• Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation
• Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues
• Review and respond to quality assurance evaluations

Skills

Critical thinking

Organizational skills

Customer relations

Active listening

Policy adaptability

MS Word

MS Excel

Outlook

Internet skills

Teamwork

Independent work

Verbal and written communication

Decision making

Education

Bachelor’s degree preferred

1+ years of experience in APS/investigations/social services/law enforcement

Tools

MS Word

MS Excel

Outlook

Internet

Job description

Staffing Solutions Organization LLC (SSO) is hiring Investigators to support Indiana's Adult Protective Services (APS) program. Investigators conduct field-based investigations, meet endangered adults in person, and document activities in the electronic system, ensuring safety and well-being while following APS protocols.

This role requires on-site field investigations across Cass, Starke, and Marshall counties in Northwest Indiana, with up to 50% travel within the region and a remote component.