APS Investigator: Protecting Vulnerable Adults

Washington State Department of Social and Health Services; Colville (WA); Hybrid; USD 60,000 - 76,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) is seeking an experienced Social Services Specialist 3 to serve as an Adult Protective Services (APS) Investigator in Colville, WA. The role conducts face-to-face interviews, evaluates information, documents investigations, and collaborates with law enforcement and community partners to protect vulnerable adults.

The position requires travel and offers hybrid telework or a flexible schedule after training.

Qualifications

• Proven ability to assess complex situations and develop practical solutions.
• Strong time management and organizational skills.
• Proficiency in Microsoft Office, accurate data entry, and effective documentation practices.
• Familiarity with Medicaid terminology, regulations, and policies.
• Flexibility and adaptability in response to changing policies and priorities.
• Strong critical thinking with the ability to maintain focus under pressure.
• Ability to work independently and make sound decisions, including in urgent safety-related situations.
• Experience assessing risk and ensuring the safety of vulnerable adults or children is highly desirable.

Responsibilities

• Conduct face-to-face interviews with alleged victims, alleged perpetrators, and other collateral contacts.
• Collect and evaluate relevant information to make decisions related to the investigation, services, and outcomes.
• Document all pertinent activity for each investigation and record electronically using computer software application systems.
• Collaborate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices, and community agencies/partners regarding client needs.
• Identify and refer at-risk and vulnerable adults to appropriate service groups.
• Provide client advocacy, consultation, networking, family support, and crisis intervention.
• Prepare and provide testimony at administrative hearings, court proceedings, and criminal, civil, and administrative proceedings.

Skills

Face-to-face interview

Data collection

Documentation

Medicaid knowledge

Time management

Organizational skills

Data entry

Policy familiarity

Risk assessment

Independent decisions

Tools

Microsoft Office

Job description

Washington State Department of Social and Health Services (DSHS) is seeking an experienced Social Services Specialist 3 to serve as an Adult Protective Services (APS) Investigator in Colville, WA. The role conducts face-to-face interviews, evaluates information, documents investigations, and collaborates with law enforcement and community partners to protect vulnerable adults.

The position requires travel and offers hybrid telework or a flexible schedule after training.