APS Supervisor - Central Region

Staffing Solutions Organization LLC (SSO); Indiana; Remote; USD 65,000 - 85,000; Full time

Job summary

Staffing Solutions Organization LLC (SSO) is hiring an Investigation Supervisor for the Adult Protective Services program in Region 5, Central Indiana. The role supervises staff who conduct on-site investigations into abuse, neglect, and exploitation of endangered adults.

Travel within Boone, Hamilton, Hendricks, Marion, Montgomery, Howard, Tipton, Clinton counties may be required. The position is full-time and requires management of staff performing on-site investigations, with a virtual setup

Qualifications

• Strong leadership and staff supervision experience.
• Professionalism and respect for cultural differences.
• Ability to foster teamwork across management levels.
• Experience developing collaborative case strategies and communicating with agencies.
• Experience planning and conducting complex investigations of abuse, neglect, and exploitation.
• Ability to define problems, analyze options, and recommend solutions.
• Computer literate with MS Word, Excel, Outlook and Internet.

Responsibilities

• Trains, coaches, and manages APS Investigation staff: complete weekly reviews, annual evaluations, and performance management.
• Monitors staff’s progress, accuracy, and productivity in investigation and service planning processes.
• Support the Investigation process through recommendations for process improvements based on data and team input.
• Evaluate Investigation work product for proper tools application and protocol adherence.
• Engage in community partnership development and relationship building to strengthen the support network to APS clients.
• Initiate filing protective services orders for clients.
• Completes quality assurance reviews for APS activities.

Skills

Leadership

Staff supervision

Communication

Investigations

Data analysis

Team collaboration

Cultural sensitivity

Education

Bachelor's degree preferred

Tools

MS Word

Excel

Outlook

Internet

Job description

Adult Protective Services (APS) Investigation Supervisor - Region 5 - Central Indiana

Summary:

SSO is hiring Investigation Supervisors to support the State of Indiana Family & Social Services Administration. This role will supervise others who Investigate allegations of abuse, neglect, and exploitation involving endangered adults.

This role does require management of staff performing on-site investigations. Travel may be required within the following counties: Boone, Hamilton, Hendricks, Marion, Montgomery, Howard, Tipton, Clinton.

Responsibilities:

• Trains, coaches, and manages APS Investigation staff: complete weekly reviews, annual evaluations, and performance management

• Monitors staff’s progress, accuracy, and productivity in the investigation and service planning processes

• Support the Investigation process through recommendation of process improvements based on data and team input

• Evaluate Investigation work product to assess for proper application of tools and adherence to protocols

• Engage in community partnership development and relationship building to strengthen thesupport network to APS clients

• Initiate filing protective services orders for clients

• Completes quality assurance reviews for APS activities.

Skills and Qualifications:

• Strong leadership skills with the ability to manage and motivate staff

• Display professionalism and respect for cultural differences

• Ability to foster teamwork with all levels of management and staff

• Experienced with developing collaborative case strategies and communicating with investigative and healthcare agencies

• Experienced in planning and conducting complex investigations of abuse, neglect, and exploitation

• Ability to define problems, analyze alternatives, and recommend solutions to difficult

• Investigative problems or issues

• Must be computer literate and have MS Word, Excel, Outlook, and Internet skills.

• Superior verbal and written communication skills

• Strong decision-making skills, with accuracy and attention to detail

• 2+ years of supervisory experience is preferred

• 2+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work

Education:

• Bachelor’s degree preferred

• The usual work schedule is full-time: Monday through Friday during regular business hours.

• Though this role is virtual, you are expected to have local travel up to 50% of the time.