APS Investigator - Southeast Indiana

Staffing Solutions Organization LLC (SSO); Indiana; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with discretionary employer-m2

Paid time off and paid holidays

Flexible spending accounts (FSA)

Additional employee perks

Job summary

Staffing Solutions Organization LLC (SSO) is seeking an APS Investigator to support Indiana's Adult Protective Services (APS) program. The role conducts field-based investigations, including interviews and record reviews, to assess risks and document activities in the electronic system.

Travel within Southeast Indiana (Johnson, Morgan, Shelby) up to 50% is required; on-site investigations and travel within the region are expected. A valid driver's license and reliable vehicle are required.

Qualifications

• Bachelor’s degree preferred; 1+ year experience in adult protective services or related field.
• Strong interviewing and fact-finding abilities.
• Excellent writing and documentation skills.

Responsibilities

• Investigate abuse, neglect, and exploitation of endangered adults.
• Conduct interviews, review records, and coordinate with other agencies.
• Initiate referrals to services and document findings.
• Prepare case notes and safety plans with timely updates.
• Respond as Priority A within 24 hours when immediate harm is suspected.
• Travel to investigations within the region; meet clients on site.
• Maintain quality assurance through reviews and timely reporting.

Skills

Critical thinking

Organizational skills

Communication skills

Active listening

Customer relations

Policy adaptability

MS Word

MS Excel

Outlook

Internet skills

Teamwork

Independent work

Decision making

Education

Bachelor’s degree preferred

Tools

MS Word

MS Excel

Outlook

Internet skills

Job description

Adult Protective Services (APS) Investigator – Region 4 (Southeast Indiana)

Location: Region 4 – Southeast Indiana - Field-Based
Employment Type: Full-Time
Work Model: Virtual with Local Travel Required (up to 50%)
Schedule: Monday–Friday, Regular Business Hours

Summary

Staffing Solutions Organization LLC (SSO) is hiring an APS Investigator to support the Indiana Bureau of Better Aging’s Adult Protective Services (APS) program. APS helps protect endangered adults who may be experiencing abuse, neglect, or exploitation by assessing reported concerns, determining immediate health and safety risks, and connecting endangered adults to needed services and supports. Investigators play a critical role in this work by conducting timely, field-based investigations; meeting with endangered adults in person; gathering information through interviews and record reviews. Investigators also assess risks and service needs; and document all activities in the electronic system. This role requires sound judgment, professionalism, empathy, and attention to detail, as investigators may work in sensitive or challenging environments and must help ensure the health, safety, dignity, and well-being of endangered adults while following established APS protocols and timeframes.

This position requires on-site field investigations and travel within the following counties:

We are seeking applicants located in Johnson, Morgan, and Shelby counties within the Southeast region.

Responsibilities

• Investigate allegations of abuse, neglect, and exploitation involving endangered adults
• Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
• Initiate and facilitate referrals to services and community resources
• Document investigation activities, including case planning, safety planning, case notes, and findings
• Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm
• Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation.
• Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues.
• Review and respond to quality assurance evaluations

Skills and Qualifications

• Ability to think critically, incorporating multiple factors into larger concepts
• Strong organizational skills with abilities to simultaneously manage multiple investigations
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
• Ability to effectively use active listening and interviewing skills
• Ability to adapt quickly when policies and regulations change
• Must be computer literate and have MS Word, Excel, Outlook, and Internet skills
• Ability to foster teamwork with all levels of management and staff
• Ability to work well independently and within a team
• Superior verbal and written communication skills
• Strong decision-making skills, with accuracy and attention to detail

Requirements

• Valid driver’s license
• Reliable personal vehicle
• Proof of auto insurance
• The usual work schedule is full-time: Monday through Friday. Although this role has a remote component, you are expected to travel within the region you were hired for up to 50% of the time.
• Must be able to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments.

Education

• Bachelor’s degree preferred
• 1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work

Benefits (Through SSO)

SSO offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with discretionary employer match
• Paid time off and paid holidays
• Flexible spending accounts (FSA)
• Additional employee perks

Keyword Search

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