Field-Based Account Manager — Client Growth

Ccsbts; Albuquerque (NM); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Health & wellness

Professional development

Career advancement

Job summary

CCS Facility Services in Albuquerque, NM, is seeking an Account Manager who excels in customer service and building lasting client relationships. You will regularly visit customer sites, assess service quality, and address concerns to drive satisfaction.

You will lead communications between clients and field staff, coach personnel, and promote company values while supporting growth through upselling and contract retention. Spanish preferred.

Qualifications

• Excellent communication and interpersonal skills to effectively engage with clients and employees.
• Strong problem-solving abilities to address issues promptly and proactively.
• A passion for delivering exceptional customer service.
• Proficiency in Word and Excel.

Responsibilities

• Regularly visit customer sites to meet with clients, inspect service quality, and address any concerns or issues promptly.
• Maintain and strengthen relationships with current clients to ensure satisfaction and loyalty.
• Promote the company culture and values among field employees, providing guidance and leadership to ensure consistent service delivery.
• Coach, guide, and develop field personnel to enhance their skills and performance.

Skills

Customer service

Upselling

Relationship building

Communication

Bilingual Spanish (preferred)

Tools

Word

Excel

Job description

CCS Facility Services in Albuquerque, NM, is seeking an Account Manager who excels in customer service and building lasting client relationships. You will regularly visit customer sites, assess service quality, and address concerns to drive satisfaction.

You will lead communications between clients and field staff, coach personnel, and promote company values while supporting growth through upselling and contract retention. Spanish preferred.