Field Automation Engineer

Tecan Austria GmbH; Boston (MA); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Field Automation Engineer to join their dynamic team. This role offers the opportunity to work remotely while being based in the Boston area. You will be responsible for the installation, development, and implementation of applications on advanced liquid handling platforms. The position involves significant travel, particularly to Canada, ensuring you engage with clients directly. If you're passionate about improving healthcare through innovative technology and enjoy a collaborative environment, this position is perfect for you. Join a company that values trust and ambition, and make a real impact in the life sciences field.

Qualifications

• 3+ years of lab experience with Tecan software and robotics.
• Strong communication and organizational skills are essential.

Responsibilities

• Install and integrate Tecan instruments and third-party devices.
• Provide customer training and troubleshoot applications.
• Maintain service records and manage parts inventory.

Skills

Ability to work under pressure

Organizational skills

Time management

Excellent communication skills

Team player

Dependability

Adaptability to change

Education

BS Degree in Life Science

Computer Science or equivalent industry experience

Tools

Evoware

Fluent

Magellan

MS Windows

Office Suite

Job description

Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Field Automation Engineer

Remote - Must be located in the Boston Area.

Responsible for installation, development and implementation of applications, integrations, mechanical service, customer training, and sales demonstrations of applications on Tecan liquid handling platforms, including EVO and/or FLUENT.

Responsibilities

• Performs instrument installation, integration of third-party devices and development of software applications by writing Evoware and/or Fluent scripts.
• Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.
• Performs complex software application development, including developing liquid classes, and device integration at customer sites.
• Provides customer training on use, application development maintenance, and troubleshooting.
• Shares information obtained from unique problems or specialized training with the Field Service Team and the Tecan organization if appropriate.
• Performs complex demonstrations and installs.
• Maintains a travel schedule and travels on short notice.
• Completes essential service records in the established method and timeframe according to company policy.
• Ensures assigned targets and metrics are maintained and achieved as assigned.
• Maintains appropriate parts inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies, and verifying receipt of supplies.
• Provides back-up service support outside of assigned territory as needed.
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
• This new role will be responsible for traveling to and servicing instruments across Canada.
• Must be open to a travel commitment of 50% or more, primarily within Canada.

Skills

• Ability to work well under pressure and to multi-task.
• Strong organizational and follow-up skills.
• Ability to complete all tasks assigned in a timely fashion.
• High level of commitment and initiative.
• Willingness to disseminate new information obtained to team members.
• Ability to work and interact effectively with diverse groups inside and outside of the organization.
• Ability to manage time effectively.
• Ability to travel up to 60% and overnight travel up to 50% of the time required.
• Dependability is a must.
• Excellent written and oral communication skills (including legible handwriting).
• Proven team player.
• Ability to react to change productively.

Experience

• BS Degree in Life Science, Computer Science or equivalent industry experience.
• Minimum of 3 years of laboratory experience working with Evoware, Fluent, Magellan, and other Tecan software is desired.
• Minimum of 3 years robotics/automation experience and writing scripts is desired.
• Electro/mechanical experience a plus.
• Well-developed PC skill level, including MS Windows 2000/XP, Windows 7, WIN10, and Office Suite.

Our purpose.
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.