Field Automation Engineer

Tecan Austria GmbH; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Automation Engineer, where you will play a crucial role in enhancing laboratory processes. This position offers the unique opportunity to work remotely while traveling to service instruments across Canada. You will develop and integrate software applications, provide customer training, and maintain a high level of technical knowledge. With a strong emphasis on collaboration and innovation, this role is perfect for someone passionate about improving lives through technology. Enjoy a dynamic work environment that values trust, high standards, and ambition, empowering you to make a significant impact in healthcare.

Qualifications

• 3+ years of laboratory experience with Tecan software.
• Experience in robotics/automation and scripting is essential.

Responsibilities

• Install and integrate instruments, developing software applications.
• Provide customer training and maintain service records.

Skills

Ability to work under pressure

Organizational skills

Time management

Excellent communication skills

Team player

Dependability

Willingness to share information

Education

BSc in Life Science

BSc in Computer Science

Tools

Evoware

Fluent

Magellan

MS Windows

Office Suite

Job description

Job Title: Field Automation Engineer

Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success!

Location: Remote (Must be located in the Boston Area). This role involves traveling to service instruments across Canada, with a travel commitment of 50% or more, primarily within Canada.

Responsibilities

• Perform instrument installation, integration of third-party devices, and development of software applications by writing Evoware and/or Fluent scripts.
• Diagnose problems, perform service, and preventative maintenance on Tecan instruments.
• Develop complex software applications, including liquid classes and device integration at customer sites.
• Provide customer training on use, application development, maintenance, and troubleshooting.
• Share information from unique problems or specialized training with the Field Service Team and the Tecan organization as appropriate.
• Perform complex demonstrations and installations.
• Maintain a travel schedule and be prepared to travel on short notice.
• Complete service records according to company policy and within established timeframes.
• Maintain appropriate parts inventory, check stock levels, anticipate needed supplies, and verify receipt of supplies.
• Provide backup service support outside of the assigned territory as needed.
• Maintain technical knowledge through educational workshops and reviewing technical publications.
• Handle assigned tasks and respond productively to change.
• Follow all safety procedures, OSHA regulations, and report safety concerns.

Skills

• Ability to work well under pressure and multi-task.
• Strong organizational and follow-up skills.
• Ability to complete tasks in a timely manner.
• High level of commitment and initiative.
• Willingness to share new information with team members.
• Effective interaction with diverse groups inside and outside the organization.
• Effective time management.
• Dependability.
• Excellent written and oral communication skills.
• Proven team player.
• Ability to react productively to change.

Experience

• BSc in Life Science, Computer Science, or equivalent industry experience.
• Minimum of 3 years laboratory experience with Evoware, Fluent, Magellan, and other Tecan software.
• At least 3 years of robotics/automation experience and scripting.
• Electro/mechanical experience is a plus.
• Proficient PC skills, including MS Windows 2000/XP, Windows 7, Windows 10, and Office Suite.

Our purpose: At Tecan, we aim to improve people's lives and health by empowering our customers to innovate in healthcare globally. We collaborate from early-stage innovation through project implementation, delivering products and solutions that make lab processes and medical procedures precise, reproducible, and compliant.

Stay unique and make it count: Our values—trust, high standards, and ambition—are the foundation of our culture. We foster an environment where our employees can grow, bringing their passion and talent to work.