Field Area Supervisor - Cleaning Operations Lead (Miami)

Imperial Cleaning; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Employee Discounts

Generous 401k match

Aflac insurance plans

Job summary

Imperial Cleaning in the Miami area is hiring a Full-Time Area Supervisor. Lead a team to deliver exceptional cleaning services, manage scheduling and personnel, and ensure client satisfaction. This role involves on-site leadership, coordinating supplies, and solving issues quickly to maintain safety and service quality.

You will work in a dynamic, safety-focused environment with opportunities to grow within the company that values integrity and customer service excellence.

Qualifications

• Must be 18 years or older.
• Fluent in English and Spanish.
• Detail oriented with strong communication skills.
• Results oriented and able to resolve challenges quickly.
• Multi-task across several projects.
• Customer focused with problem-solving approach.
• Knowledge of admin and clerical procedures.
• Proficient with email, spreadsheets, smartphones and related software.

Responsibilities

• Submit and deliver supplies to client locations.
• Interview/screen Custodial Technician applicants for hire.
• Train employees on janitorial and administrative tasks.
• Schedule staff and manage employee callouts to ensure coverage.
• Monitor team time and attendance for assigned district.
• Substitute for Custodial Technicians at client accounts when necessary.
• Correspond with Custodial Technicians regarding assignment changes.
• Communicate company updates via email and WhatsApp in a timely fashion.
• Report accidents/injuries to the corporate office.
• Address and resolve employee performance issues.
• Be on call for client emergencies (evenings/weekends).
• Maintain oversight of accounts to ensure customer satisfaction.
• Meet KPI metrics with customers.
• Administer progressive discipline with Regional/District Manager oversight.
• All other tasks assigned by management.

Skills

Bilingual English/Spanish

Detail oriented

Strong communication

Multi-tasking

Customer focus

MS Office

Timekeeping software

DMV clean license

Tools

MS Excel

Microsoft 365

Job description

Imperial Cleaning in the Miami area is hiring a Full-Time Area Supervisor. Lead a team to deliver exceptional cleaning services, manage scheduling and personnel, and ensure client satisfaction. This role involves on-site leadership, coordinating supplies, and solving issues quickly to maintain safety and service quality.

You will work in a dynamic, safety-focused environment with opportunities to grow within the company that values integrity and customer service excellence.