Area Supervisor (Commercial Cleaning - Bilingual Eng/Spanish)

Imperial Cleaning; Miami (FL); Presencial; USD 50.000 - 80.000; Jornada completa

Descripción de la vacante

Imperial Cleaning Company is seeking a Full-Time Area Supervisor for the Miami area. Lead a team of custodial professionals, coordinate supplies, and ensure high customer satisfaction and safety standards.

This on-site, client-facing role offers competitive benefits and opportunities for career growth within a dynamic service-oriented company. You will supervise scheduling, training, compliance, and performance, while maintaining strong communication with clients and staff.

Formación

• Experience in commercial cleaning industry is a plus.
• Must speak fluent English and Spanish.
• Detail oriented with strong communication skills.
• Ability to manage multiple projects and meet KPI expectations.
• Knowledge of administrative and clerical procedures.
• Clean DMV record and license.

Responsabilidades

• Submit and deliver supplies to client locations.
• Interview and screen custodial technician applicants.
• Train employees on janitorial and administrative tasks.
• Schedule staff and manage callouts to ensure coverage.
• Monitor attendance and timekeeping for district employees.
• Substitute for custodial technicians at client accounts when needed.
• Communicate assignment changes to staff.
• Ensure timely review of company updates via email/WhatsApp.
• Report accidents/injuries to corporate office promptly.
• Address and resolve employee performance issues.
• Be on call for client emergencies (evenings/weekends).
• Maintain oversight of accounts to ensure customer satisfaction.
• Meet KPI metrics for customer touchpoints.
• Administer progressive discipline with Regional/District Manager oversight.
• All other tasks assigned by management.

Conocimientos

Bilingual English/Spanish

Strong communication

Detail oriented

Customer focused

Problem solving

Time management

Tech literacy

Herramientas

Microsoft 365

Excel

Timekeeping software

Descripción del empleo

Join Imperial Cleaning as a Full-Time Area Supervisor, a field based position within the Miami Area. This role presents an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. You will be rewarded for your contributions to our vibrant, customer-focused culture. Your ability to think abundantly and solve problems will be pivotal in this high-performance environment, where your passion for delivering exceptional service will shine. We value integrity, empathy, and safety, ensuring that your efforts contribute to a supportive and engaging workplace.

You will be offered great benefits such as Medical, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Employee Discounts, Generous 401k match, and Aflac insurance plans. This is not just a job; it's a chance to impact your community and grow your career in a dynamic company dedicated to excellence in customer service.

YOUR DAY AS AN Area Supervisor

ESSENTIAL FUNCTIONS

• Submit and deliver supplies as needed to client locations.
• Interview/screen Custodial Technician applicants for hire.
• Train employees on janitorial and administrative tasks.
• Schedule staff and manage employee callouts to ensure coverage.
• Training, compliance, monitoring of Team Time and attendance for employees in assigned district.
• Substitute for Custodial Technicians at client accounts when necessary.
• Correspond with Custodial Technicians regarding assignment changes.
• Ensure custodial technicians are made aware of important company updates/reminder (via emails and WhatsApp) are reviewed and responded to in a timely fashion.
• Report all accidents/injuries in a timely manner to the corporate office.
• Address and work to resolve any/all employee performance issues.
• Ability to be on call for any client emergency situations/calls (possible evenings and weekends).
• Maintain oversight of a group of accounts to ensure customer satisfaction.
• Ensure meeting KPI metrics regarding touch bases with all customers.
• Administer progressive discipline with Regional Manager/District Manager with oversight as needed.

OTHER JOB DUTIES

All other tasks assigned by management.

Required Skills:

• Experience with Commercial cleaning industry a plus.
• Must speak fluent English and Spanish.
• Detail oriented and strong communication skills (email, phone).
• Results oriented: the ability to resolve challenges and emergencies at a moments notice.
• Multi task oriented: The ability to handle multiple projects at a time.
• Customer focused with a can-do approach to problem solving.
• Knowledge of administrative and clerical procedures.
• Working Knowledge of email, spreadsheets, smartphone and relevant software applications.
• Knowledge of administrative and clerical procedures.
• Clean DMV report & license
• Strong use of various technology (Microsoft 365- Outlook email, Excel, timekeeping software)

Applicants must be 18 years of age or older to be considered for employment.