Area Supervisor (Commercial Cleaning - Bilingual Eng/Spanish)

Imperial Cleaning; Miami (FL); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

401(k)

Life Insurance

Flexible Spending Account

Paid Time Off

Employee Discounts

Generous 401k match

Aflac insurance plans

Descripción de la vacante

Imperial Cleaning in the Miami area is hiring a Full-Time Area Supervisor. Lead a team to deliver exceptional cleaning services, manage scheduling and personnel, and ensure client satisfaction. This role involves on-site leadership, coordinating supplies, and solving issues quickly to maintain safety and service quality.

You will work in a dynamic, safety-focused environment with opportunities to grow within the company that values integrity and customer service excellence.

Formación

• Must be 18 years or older.
• Fluent in English and Spanish.
• Detail oriented with strong communication skills.
• Results oriented and able to resolve challenges quickly.
• Multi-task across several projects.
• Customer focused with problem-solving approach.
• Knowledge of admin and clerical procedures.
• Proficient with email, spreadsheets, smartphones and related software.

Responsabilidades

• Submit and deliver supplies to client locations.
• Interview/screen Custodial Technician applicants for hire.
• Train employees on janitorial and administrative tasks.
• Schedule staff and manage employee callouts to ensure coverage.
• Monitor team time and attendance for assigned district.
• Substitute for Custodial Technicians at client accounts when necessary.
• Correspond with Custodial Technicians regarding assignment changes.
• Communicate company updates via email and WhatsApp in a timely fashion.
• Report accidents/injuries to the corporate office.
• Address and resolve employee performance issues.
• Be on call for client emergencies (evenings/weekends).
• Maintain oversight of accounts to ensure customer satisfaction.
• Meet KPI metrics with customers.
• Administer progressive discipline with Regional/District Manager oversight.
• All other tasks assigned by management.

Conocimientos

Bilingual English/Spanish

Detail oriented

Strong communication

Multi-tasking

Customer focus

MS Office

Timekeeping software

DMV clean license

Herramientas

MS Excel

Microsoft 365

Descripción del empleo

Join Imperial Cleaning as a Full-Time Area Supervisor, a field based position within the Miami Area. This role presents an exciting opportunity to lead a team of dedicated professionals while driving customer satisfaction and operational excellence. You will be rewarded for your contributions to our vibrant, customer-focused culture. Your ability to think abundantly and solve problems will be pivotal in this high-performance environment, where your passion for delivering exceptional service will shine. We value integrity, empathy, and safety, ensuring that your efforts contribute to a supportive and engaging workplace.

You will be offered great benefits such as Medical, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, Employee Discounts, Generous 401k match, and Aflac insurance plans. This is not just a job; it's a chance to impact your community and grow your career in a dynamic company dedicated to excellence in customer service.

YOUR DAY AS AN Area Supervisor

Essential Functions

• Submit and deliver supplies as needed to client locations.
• Interview/screen Custodial Technician applicants for hire.
• Train employees on janitorial and administrative tasks.
• Schedule staff and manage employee callouts to ensure coverage.
• Training, compliance, monitoring of Team Time and attendance for employees in assigned district.
• Substitute for Custodial Technicians at client accounts when necessary.
• Correspond with Custodial Technicians regarding assignment changes.
• Ensure custodial technicians are made aware of important company updates/reminder (via emails and WhatsApp) are reviewed and responded to in a timely fashion.
• Report all accidents/injuries in a timely manner to the corporate office.
• Address and work to resolve any/all employee performance issues.
• Ability to be on call for any client emergency situations/calls (possible evenings and weekends).
• Maintain oversight of a group of accounts to ensure customer satisfaction.
• Ensure meeting KPI metrics regarding touch bases with all customers.
• Administer progressive discipline with Regional Manager/District Manager with oversight as needed.

Other Job Duties

All other tasks assigned by management.

Required Skills

• Experience with Commercial cleaning industry a plus.
• Must speak fluent English and Spanish.
• Detail oriented and strong communication skills (email, phone).
• Results oriented: the ability to resolve challenges and emergencies at a moments notice.
• Multi task oriented: The ability to handle multiple projects at a time.
• Customer focused with a can-do approach to problem solving.
• Knowledge of administrative and clerical procedures.
• Working Knowledge of email, spreadsheets, smartphone and relevant software applications.
• Knowledge of administrative and clerical procedures.
• Clean DMV report & license
• Strong use of various technology (Microsoft 365- Outlook email, Excel, timekeeping software)

Applicants must be 18 years of age or older to be considered for employment.