Field Apps Specialist - Single-Cell Genomics (West US)

BD; Clayton (NM); Sur place; USD 96 000 - 153 000; Plein temps

Résumé du poste

Waters is seeking a Field Applications Specialist ScM to support customers across the West US region (WA, OR, CA, NV, NM, AZ, UT, CO, ID, MT, WY). The role focuses on instrument installation, training, and technical support in regulated life sciences environments.

Requires a BA/BS in life sciences, 3 years in single cell analysis, 2 years in customer support, and strong communication. Travel up to 60%. Valid driver’s license required.

Qualifications

• Minimum BA/BS in life sciences discipline required.
• Minimum 3 years’ experience in hands-on single cell analysis science and laboratory techniques with a focus on genomics, proteomics, and next gen sequencing.
• Minimum 2 years’ experience providing internal laboratory or field scientific customer support in single cell analysis techniques.
• Adept with scM instrumentation and assay troubleshooting and in the development of assay/workflow designs.
• Must have strong understanding of all laboratory workflows in a variety of lab settings and scientific disciplines.
• Knowledge or willingness to learn field scientific support and customer-facing techniques.
• Strong written and verbal communication and presentation skills.
• Effective interpersonal skills.
• Effective project management and goal setting skills.
• Effective analytical/problem-solving skills.
• Passion for customer centricity, including Voice of Customer.
• Willingness to collaborate with sales and marketing to strategically drive BDB business.

Responsabilités

• Works with scM Business Director, Field Applications Manager, Sales Specialists, Field Applications Specialists along with other key stakeholders to meet U.S. region goals.
• Works with scM Field Applications Manager to execute support strategy and initiatives, including instrument installation, applications training, technical support, pre-sales and post-sales activities in assigned region.
• Stays current with single cell analysis techniques and industry best practices.
• Stays current with BDB scM products and new product releases.
• Maintains communication with customers and associates to ensure high level of satisfaction and ensure feedback is applied to continuously improve support programs.
• Participates in VOC, R&D beta testing, and technical input to help develop/improve products that exceed customer expectations.
• Performs other related duties and assignments as required.
• May travel up to 60% of the time.
• Must possess and maintain a valid state-issued license driver’s license with 3 years of consecutive driving history and meet BD’s auto safety standards.

Connaissances

Single cell analysis

Customer support

Communication

Project management

Driver's license

Formation

BA/BS life sciences

MS/PhD life sciences

Description du poste

Waters is seeking a Field Applications Specialist ScM to support customers across the West US region (WA, OR, CA, NV, NM, AZ, UT, CO, ID, MT, WY). The role focuses on instrument installation, training, and technical support in regulated life sciences environments.

Requires a BA/BS in life sciences, 3 years in single cell analysis, 2 years in customer support, and strong communication. Travel up to 60%. Valid driver’s license required.