Field Applications Lead — Customer-Focused Tech Advocate

CalAmp; Carlsbad (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

CalAmp, a connected intelligence company, seeks a field-facing technical leader to partner with customers, sales, product, and engineering to deliver expert guidance and ensure successful outcomes throughout the customer journey. You will serve as a trusted technical resource, leading demonstrations, supporting solutions, and translating customer needs into practical insights.

You will mentor the field applications team, collaborate across functions to improve processes, and travel to customer

Qualifications

• Bachelor's degree in engineering, science, or a related technical field or equivalent practical experience.
• 5+ years of field applications, technical sales support, customer engineering, or related customer-facing technical role.
• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Experience building strong relationships with customers and internal stakeholders.
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting product demonstrations, implementations, or technical evaluations.
• Leadership or mentoring experience is preferred.
• Ability to travel as required to support customer and business needs.

Responsibilities

• Provide pre-sales and post-sales technical support to customers, helping them evaluate, implement, and optimize solutions.
• Collaborate with sales teams to understand customer requirements and present technical capabilities effectively.
• Deliver product demonstrations, technical presentations, and application guidance tailored to customer needs.
• Support troubleshooting, issue resolution, and escalation management in partnership with internal teams.
• Gather customer feedback and communicate insights to product management, engineering, and leadership.
• Develop and maintain strong customer relationships as a trusted technical advisor.
• Contribute to training materials, application notes, and other technical resources that support customer success.
• Collaborate across functions to improve processes, product readiness, and the overall customer experience.
• Represent the company at customer meetings, trade shows, conferences, and other industry events as needed.
• Lead, coach, and support members of the field applications team to achieve performance and development goals.

Skills

Communication skills

Leadership

Customer-facing

Problem solving

Travel flexibility

Technical presentation

Education

Bachelor's degree in engineering or related technical field

Job description

CalAmp, a connected intelligence company, seeks a field-facing technical leader to partner with customers, sales, product, and engineering to deliver expert guidance and ensure successful outcomes throughout the customer journey. You will serve as a trusted technical resource, leading demonstrations, supporting solutions, and translating customer needs into practical insights.

You will mentor the field applications team, collaborate across functions to improve processes, and travel to customer