Field Applications Expert — West Region (Life Sciences)

BD; Kansas City (KS); On-site; USD 96,000 - 153,000; Full time

Job summary

Waters Field Applications Specialists play a critical role in onboarding and training customers on flow cytometry workflows, translating complex technologies into practical, actionable outcomes. You will partner with commercial and service teams to drive utilization and adoption, ensuring customer success and long-term value creation.

This field-based role requires hands-on training delivery, deep scientific knowledge, and extensive travel (60–70%).

Qualifications

• Bachelor’s degree in life sciences or related field.
• Hands-on experience with flow cytometry applications and cell sorting.
• Strong troubleshooting capabilities across complex workflows.
• Ability to translate scientific concepts into practical application.
• Strong training, communication, and presentation skills.
• Valid driver’s license with at least 3 years of driving history.
• Ability and willingness to travel extensively (60–70%), including multi-day overnight travel.

Responsibilities

• Lead customer onboarding to ensure a seamless transition from purchase to implementation.
• Deliver high-quality, application-focused training tailored to customer workflows and expertise levels.
• Educate customers on best practices to maximize instrument and application performance.
• Support initial setup, validation, and readiness of customer workflows.
• Provide advanced application support and troubleshooting across instruments and workflows.
• Partner with customers to resolve complex technical challenges efficiently.
• Serve as a trusted scientific advisor for ongoing application needs.
• Escalate and coordinate resolution of complex issues with internal teams.
• Drive utilization through proactive engagement and scientific consultation.
• Advise customers on optimizing workflows and improving outcomes.
• Identify gaps and recommend best-practice solutions.
• Enable customers to achieve measurable success with technologies and reagents.

Skills

Flow cytometry

Cell sorting

Troubleshooting

Training delivery

Presentation skills

Communication skills

Travel readiness

Education

Bachelor’s degree in life sciences

Tools

FlowJo

Infinicyt

OMIQ

FCS Express

Job description

Waters Field Applications Specialists play a critical role in onboarding and training customers on flow cytometry workflows, translating complex technologies into practical, actionable outcomes. You will partner with commercial and service teams to drive utilization and adoption, ensuring customer success and long-term value creation.

This field-based role requires hands-on training delivery, deep scientific knowledge, and extensive travel (60–70%).