Field Applications Specialist - Customer Impact & Training

Emploive; Northern, San Diego (KY, CA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Waters is seeking a Field Applications Specialist in the West Region to enable science and drive adoption of analytical technologies. You will guide customers from onboarding through long‑term adoption, translating complex workflows into actionable outcomes, and collaborating with sales, service, and marketing to maximize instrument performance.

In this field-based role, you will deliver tailored training, perform advanced application support, optimize workflows, and act as a scientific advisor

Qualifications

• Experience in customer-facing scientific roles is preferred.
• Ability to translate complex workflows into actionable guidance.
• Knowledge of analytical instruments and workflows in life sciences.

Responsibilities

• Lead customer onboarding to ensure a seamless transition from purchase to implementation
• Deliver high-quality, application‑focused training tailored to customer workflows and expertise levels
• Educate customers on best practices to maximize instrument and application performance
• Support initial setup, validation, and readiness of customer workflows
• Provide advanced application support and troubleshooting across instruments and workflows
• Partner with customers to resolve complex technical challenges efficiently
• Serve as a trusted scientific advisor for ongoing application needs
• Escalate and coordinate resolution of complex issues with internal teams
• Drive utilization through proactive engagement and scientific consultation
• Advise customers on optimizing workflows and improving outcomes
• Identify gaps and recommend best‑practice solutions
• Enable customers to achieve measurable success

Skills

Customer engagement

Training delivery

Scientific expertise

Problem solving

Communication

Job description

Waters is seeking a Field Applications Specialist in the West Region to enable science and drive adoption of analytical technologies. You will guide customers from onboarding through long‑term adoption, translating complex workflows into actionable outcomes, and collaborating with sales, service, and marketing to maximize instrument performance.

In this field-based role, you will deliver tailored training, perform advanced application support, optimize workflows, and act as a scientific advisor