Field Applications Engineer — Security & Video Solutions

Hanwha-Techwin-Americ; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Hanwha Vision America in Austin, TX is seeking a Field Application Engineer to drive the pre-sales and technical evaluation for regional sales opportunities. You will design systems, perform site surveys, calculate bandwidth and storage needs, and prepare BOMs and schematics for customer proposals.

As a primary technical resource, you will train technicians, present Hanwha solutions to integrators, consultants, and end users, and collaborate across departments to meet customer goals.

Qualifications

• 4+ years of experience in a customer-facing pre-sales role, preferably in network video or physical security markets.
• Certified Security Product Professional (e.g., Hanwha WAVE, Genetec, Milestone) is preferred.
• Strong technical acumen with ability to articulate complex solutions to technical and non-technical audiences.
• Experience with system design, product testing, and proof of concept development for complex systems.

Responsibilities

• Pre-Sales Technical Support: Lead all pre-sales activities within the territory, focusing on Hanwha Vision America solutions.
• System Design & Integration: Execute comprehensive system designs, including site surveys, equipment placement, area coverage calculations, bandwidth and storage calculations, BOM creation, schematic drawings, and third-party product integration.
• Customer Engagement: Serve as the first-line technical resource for key accounts, demonstrating Hanwha Vision’s video products to integrators, consultants, engineers, and end users.
• Training & Presentations: Conduct technology and customer-specific training sessions on Hanwha Vision America’s products and solutions. Provide sales presentations to key stakeholders.
• Cross-Departmental Collaboration: Work across multiple departments to meet performance goals and exceed customer expectations.
• Technical Escalations: Assist with escalation of technical issues and special customer requests. Provide feedback to the technical support team.
• Industry Representation: Represent Hanwha Vision America at industry trade shows and events as needed.
• Reporting: Provide weekly updates on sales activities, highlighting areas for improvement.
• Travel Requirements: Regional and national travel up to 70% may be required.

Skills

Pre-sales experience

Technical presentations

System design

Customer-facing

Security product certifications

Travel 70% heavy travel

Tools

Certified Security Product Professional (preferred)

Job description

Hanwha Vision America in Austin, TX is seeking a Field Application Engineer to drive the pre-sales and technical evaluation for regional sales opportunities. You will design systems, perform site surveys, calculate bandwidth and storage needs, and prepare BOMs and schematics for customer proposals.

As a primary technical resource, you will train technicians, present Hanwha solutions to integrators, consultants, and end users, and collaborate across departments to meet customer goals.