Field Applications Engineer

Inside; Fort Wayne (IN); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Field Applications Engineer to ensure customer satisfaction and drive revenue growth through innovative LED solutions. This role involves collaborating with sales teams, addressing customer technical needs, and providing valuable insights to product management. The ideal candidate will have a strong background in electrical engineering and LED technology, along with excellent communication and organizational skills. Join a dynamic and inclusive work environment that values collaboration and offers opportunities for career development in the exciting field of power electronics.

Benefits

Competitive base salary based on experience

Attractive annual Sales Incentive Plan

Health, Dental, Vision benefits

401(k) benefits

Cell phone and internet reimbursement

Career development opportunities

Dynamic and inclusive work environment

Qualifications

• 5+ years of experience in Field Applications Engineering required.
• Strong proficiency in LED technology and excellent communication skills.

Responsibilities

• Work closely with sales to design in ERP products and meet sales quotas.
• Support customers during pre and post-sale stages and resolve technical issues.
• Create presentations and technical documents to facilitate design wins.

Skills

LED and LED Driver technology

Verbal and written communication skills

Organizational skills

Analytical skills

Project Management skills

Ability to work independently

CRM tools (Salesforce.com)

Education

B.S. in Electrical Engineering

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Salesforce.com

Job description

Field Applications Engineer
East / Central U.S.

POSITION TITLE: Field Applications Engineer

CLASSIFICATION: Full time, exempt

REPORTS TO: VP of Applications Engineering

DEPARTMENT: Sales & Applications

LOCATION: Remote, Eastern U.S. Must reside in Eastern or Central Time zones with reasonable access to major airport.

COMPANY OVERVIEW

ERP Power designs, manufactures and sells the world’s smallest and most innovative LED drivers and light engines to the lighting fixture industry. Currently ERP is at the forefront of the LED lighting market with the recent commercial launch of the world’s first AC-driven precision tunable white light engines. These new products are poised to disrupt the lighting industry by enabling the creation of innovative LED lighting designs featuring tunable white and color light engines with interfaces for both wired and wireless lighting control protocols. ERP currently produces the lighting industry’s highest power density LED drivers with fixed output and fully programmable features. These features offer lighting fixture designers unique attributes to create innovative lighting fixtures for commercial, industrial, retail, hospitality and residential lighting designs.

ERP Power is headquartered in Westlake Village, CA, where power electronics engineers design and commercialize innovative power electronic solutions featuring the world’s highest power density. ERP owns and operates its own ISO 9001 certified manufacturing facility to ensure quality of design, sourcing, production, and testing. Learn more online at http://www.erp-power.com

DESCRIPTION

The Field Applications Engineer is primarily responsible for ensuring that the technical demands of target customers are met with ERP products and solutions, resulting in design wins and achievement of revenue targets. The FAE is the go-to technical resource for ERP’s customers and the ERP Sales Team from pre-sale to post-sale. The FAE gathers Voice-of-Customer input and feeds technical product requirements into the ERP Product Management and Development teams, ensuring that the Product Roadmap will support future customer requirements and revenue growth for the company.

PRIMARY DUTIES & RESPONSIBILITIES

1. Closely work with the sales team to design in ERP products at major accounts & meet quarterly sales quota.
2. Support customers during pre and post-sale stages and resolve customers’ technical issues.
3. Proactively meet and be in close contact with major customers’ design engineers and become the go-to person for any technical questions or issues.
4. Work with RMA team and settle issues with customers in a satisfactory manner.
5. Work cross-functionally with various factory teams, including design engineering, to resolve field questions and issues, and provide feedback to management. Use various internal documents such as DVT reports from design engineering team.
6. Create presentations and webinar materials and present them for the entire customer base.
7. Author app notes, white papers and technical documents to facilitate ERP design wins.
8. Willing and able to travel 25% - 50% to cover the customer base in a large geographical territory.

QUALIFICATIONS

Required:

1. B.S., Electrical Engineering
2. 5+ Years of Field Applications Engineering experience
3. Proficiency in LED and LED Driver technology
4. Excellent verbal and written communication skills. Able to interact and effectively communicate at all levels of the organization and deliver meaningful analysis to senior management.
5. Excellent organizational and analytical skills. Ability to collect, organize, analyze and disseminate information with attention to detail and accuracy.
6. Process and Project Management skills/experience.
7. Ability to work independently and take initiative.
8. Expertise in Microsoft Office applications including Outlook, Excel, Word, & Powerpoint.
9. Existing strong relationships with U.S. Luminaire Manufacturers and individuals, including Product Managers and Product Development Engineers.
10. Skilled in the use of CRM tools such as Salesforce.com
11. Experience directly managing a small team.

BENEFITS

1. Competitive base salary based on experience and location
2. Attractive annual Sales Incentive Plan (SIP)
3. Health, Dental, Vision and competitive 401(k) benefits
4. Cell phone and internet reimbursement for home office expenses
5. Career development and growth opportunities within an entrepreneurial power electronics company
6. A dynamic and inclusive work environment where collaboration and performance achievement are valued