Field Applications Engineer

Bruker; Seattle (WA); Remote; USD 83,000 - 133,000; Full time

Job summary

An established industry player is seeking a dedicated Field Applications Engineer to join their Service organization. This exciting role involves installing, maintaining, and training customers on advanced analytical instrumentation, specifically Bruker Electron Microscopes. With a focus on customer success, you will travel frequently to provide on-site support and ensure optimal equipment performance. This position offers an excellent opportunity to develop your skills in a dynamic environment while contributing to groundbreaking scientific advancements that enhance quality of life. Join a team that values innovation and customer satisfaction.

Benefits

401(k) with company match

Employee stock purchase plan

Medical and dental plans

Life insurance

Disability insurance

Paid time off

Employee assistance program

Qualifications

• Ability to analyze and repair complex equipment efficiently.
• Strong communication skills with customers and team members.
• Experience with electronic systems installation and maintenance.

Responsibilities

• Install and maintain Bruker Electron Microscope products.
• Conduct training for customers on equipment operation.
• Document all job activities accurately and in detail.

Skills

Analyze and diagnose equipment

Customer communication

Use of electronic test equipment

Software networking

Relationship building

Education

Bachelor's degree in physics or chemistry

PhD in related field

Tools

Electronic test equipment

Personal computers

Job description

Field Applications Engineer

Job Locations

US-WA

ID

2024-16243

Job Function

Service & Support

Overview

Field Application Engineer, EM

Kirkland, WA (remote)

Company Background:

Bruker is one of the world's leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 8,500 employees at over 90 locations are working on this permanent challenge to make the world a better place.

About the Position:

This is your opportunity to join a Service organization at a global company. The AXS group of Bruker Corporation, is looking for an enthusiastic and customer-success driven professional for the role of Field Applications Engineer.

Job Description

Perform the installation, inspection, repair, maintenance, application training and support of Bruker Electron Microscope products. This position documents all job activities through written reports and is responsible for related service inventory. Candidate must have excellent customer relation skills and the ability to make timely and effective decisions. Travel is 50% or higher across US, EMEA and APAC Regions.

Responsibilities

Responsibilities:

Installation of analytical instrumentation
• Conduct training of customer on basic operation of equipment
• Training and support of customer on usage of software and hardware on-site and remotely
• Assist in training of Field Engineers both on site and at factory
• Analyze malfunctioning EM equipment and determine corrective action. Replace faulty components and make necessary adjustments and alignments
• Test and demonstrate proper performance after maintenance and repairs
• Perform preventive maintenance according to written PM guidelines
• Prepare and submit reports documenting all onsite job activities with accuracy and detail
• Suggest product improvement to improve performance, functionality, and serviceability
• Between assignments be available, during working hours, for remote support and unplanned service calls
• Follow-up with customers to ensure service was successful and that now further actions are required
• Promote and maintain Service Agreements
• Keep current on new product and product changes to constantly improve knowledge and capabilities
• Perform other duties as assigned by manager or supervisor

Qualifications

The Requirements:

• Demonstrated ability to analyze, diagnose and repair complex equipment accurately and efficiently
• Ability to communicate effectively and in a professional manner with both internal and external customers
• Familiarity with the operation and use of standard electronic test equipment
• Familiarity with the software upgrading, use and simple networking of personal computers
• Ability to travel routinely to customer site to perform duties of position
• Strong relationship building skills, with a focus on results to meet and exceed goals

Education / Experience:

• Bachelor's degree in physics, chemistry or related sciences
• PhD preferred with 3-years experience with EM operation
• previous service experience installing, repairing and maintaining complex electronic systems
• Waive experience requirements for new graduates with a science or physics degree

COMPENSATION/BENEFITS:

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $83,000 and $133,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.