Field Application Specialist

Mettler-Toledo International, Inc; Billerica (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Dental Vision

401(k) Matching

Tuition Reimbursement

Parental Leave

Paid Time Off

Job summary

METTLER TOLEDO Process Analytics seeks a technical specialist to provide pre-sales and post-sales support in the New England region. You will work with Regional Sales Managers and Channel Partners to ensure successful installations and customer satisfaction.

The role emphasizes troubleshooting, application demonstrations, and deep product knowledge of liquid analytics for pharmaceutical and biotech industries, with substantial travel up to 70% to customer sites.

Qualifications

• 5+ years in the Pharmaceutical and/or Biotechnology industry.
• Direct Pharma/Biotech experience in the New England region.
• Experience in technical/application support.
• Experience providing pre-sales and post-sales technical support.
• Familiarity with liquid analytical products and applications.

Responsibilities

• Provide pre-sales and post-sales technical and application support to customers, RSMs, BDMs and Channel Partners.
• Support equipment installation, startup, troubleshooting, and issue resolution.
• Conduct onsite customer training, seminars, and demonstrations related to equipment and solutions.
• Serve as the technical SME during customer visits, sales meetings, site walks and discussions.
• Travel extensively in the New England territory (~70% overnight) to support customers and sales activities.
• Develop and maintain strong technical knowledge of liquid analytical products for Pharma/Biotech.

Skills

Troubleshooting

Communication

Presentation

Technical support

Pre-sales

Post-sales

Job description

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Our Opening and Your Responsibilities

• Provide pre-sales and post-sales technical and application support to customers, Regional Sales Managers (RSMs), Business Development Managers (BDMs) and Channel Partners.
• Support equipment installation, startup, troubleshooting, and technical issue resolution to ensure successful implementation and customer satisfaction.
• Conduct onsite customer training, technical seminars, and application demonstrations related to equipment and solutions.
• Serve as the technical subject-matter expert during customer visits, sales meetings, site walks and application discussions.
• Accompany RSMs, BDMs and Channel Partners on customer and sales visits to provide technical guidance and enhance the overall customer experience.
• Provide technical expertise during the sales process, including understanding customer requirements, recommending appropriate applications and supporting solution discussions.
• Assist sales teams and Channel Partners with key opportunities, projects, and customer application requirements.
• Troubleshoot customer application and equipment issues and provide timely technical support both onsite and remotely.
• Develop and maintain strong technical knowledge of liquid analytical products and applications within the Pharmaceutical and Biotechnology industries.
• Build expertise in key industry applications and provide customers with practical technical recommendations and application support.
• Support aftermarket activities, including equipment startup, customer support, training and application-related assistance.
• Work closely with internal sales teams, customers and Channel Partners to ensure smooth equipment implementation and ongoing technical support.
• Travel extensively throughout the assigned New England territory, including approximately 70% overnight travel, to support customers and sales activities.

What You Need to Succeed

• 5+ years of experience in the Pharmaceutical and/or Biotechnology industry.
• Direct Pharmaceutical/Biotechnology industry experience in the New England region.
• Experience in technical/application support.
• Experience providing pre-sales and post-sales technical support.
• Familiarity with liquid analytical products and applications.
• Strong troubleshooting, communication, and presentation skills.
• Ability to travel extensively, including approximately 70% overnight travel.

Nice-to-Have Skills

• Familiarity with USP, BAI, measurement, pH and ORP applications.
• Knowledge of CO₂ and TOC measurement/applications.
• Experience with customer training, technical seminars and equipment startup.
• Experience supporting sales teams or channel partners in technical sales activities.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee
• Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]