Technical & Application Support Scientist

METTLER TOLEDO; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision care

401(k) with company matching

Tuition reimbursement

Parental and caregiver leave

Paid time off

Disability and life insurance

Job summary

METTLER TOLEDO is a global leader in precision instruments, hiring a Technical & Application Support Scientist for our Laboratory product line in the Columbus, Ohio area. You will provide technical and application support for moisture analyzers, weight products and LabX Software.

You will primarily support end-users by phone, document quality issues, perform experiments, and interact with SAP while recording essential data.

Qualifications

• Bachelor's degree in Physical Sciences, Chemistry, Biology, or Engineering or 2–3 years related experience or training.
• Significant experience with ERP and/or CRM systems; SAP preferred.
• Proficiency with Microsoft Office including Outlook, Excel, Word, and PowerPoint.
• Technical competence and knowledge depending on product line of support; examples include engineering, biology, analytical chemistry, or material science.
• Some products of support benefit from laboratory experience with automated lab analytical instruments.

Responsibilities

• Provide primary phone support to end-users, sales personnel, and field service technicians on instrument product lines.
• Document and communicate quality issues to appropriate teams, and facilitate resolutions for customers.
• Perform, document, and report on laboratory experiments in support of end-users, sales personnel, and marketing.
• Interact with SAP software and accurately record necessary contact, product, and sales information.
• Assist with development of marketing and technical materials.
• Assist in managing laboratory inventory and maintaining an organized and safe lab.
• Assist with product and application demonstrations and training to customers, sales, service, and other lab colleagues.
• Other duties may be assigned.

Skills

Customer support

Technical communication

Problem solving

Education

Bachelors in Physical Sciences

Equivalent experience

Tools

SAP

ERP systems

CRM systems

MS Office

Job description

Our Opening and Your Responsibilities

METTLER TOLEDO is hiring a Technical & Application Support Scientist for our Laboratory product line in the Columbus, Ohio area who will provide technical and application support for a specific discipline of the Laboratory group: Weighing and Analytical Instruments . This specialist will work primarily with customers, but also sales, service, and marketing colleagues, to support moisture analyzers, weight products and LabX Software. Within this role, you will:

• Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
• Document and communicate quality issues to the appropriate teams, and facilitate resolutions for our customers.
• Perform, document, and report on laboratory experiments in support of end-users, sales personnel, and marketing.
• Properly interact with SAP software and accurately record necessary contact, product, and sales information.
• Assist with development of marketing and technical materials.
• Assist in managing the laboratory inventory and in maintaining an organized and safe laboratory.
• Assist with product and application demonstrations and training to customers, sales, service, and other lab colleagues.
• Other duties may be assigned.

What You Need to Succeed

• Bachelor's degree in Physical Sciences, Chemistry, Biology, or Engineering from a four-year college or university, or two to three years related experience and/or training; or equivalent combination of education and experience.
• Significant experience with ERP and/or CRM systems; SAP preferred.
• Proficiency with Microsoft Office including Outlook, Excel, Word, and PowerPoint.
• Technical competence and knowledge depending on product line of support; applicable examples include engineering, biology, analytical chemistry, or material science.
• Some products of support strongly benefit with candidates with Laboratory experience with automated lab analytical instruments.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.