Field Application Specialist

Mettler-Toledo, Inc.; Billerica (MA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Job summary

Mettler-Toledo, Inc. is seeking a customer-focused technical support professional for the Pharma and Biotechnology markets in New England.

You will provide pre-sales and post-sales technical support, assist with installations, and lead on-site trainings and demonstrations. As a technical SME, you will collaborate with Regional Sales Managers, Business Development Managers, and Channel Partners to ensure successful implementations and ongoing satisfaction.

Qualifications

• 5+ years in Pharmaceutical/Biotechnology industry.
• Direct Pharmaceutical/Biotechnology experience in the New England region.
• Experience in technical/application support (pre- and post-sales).
• Familiarity with liquid analytical products and applications.
• Strong troubleshooting, communication, and presentation skills.
• Ability to travel extensively, including ~70% overnight travel.

Responsibilities

• Provide pre-sales and post-sales technical and application support to customers, RSMs, BDMs and Channel Partners.
• Support equipment installation, startup, troubleshooting, and technical issue resolution for successful implementation and satisfaction.
• Conduct onsite customer training, technical seminars and demonstrations related to equipment and solutions.
• Serve as technical SME during customer visits, sales meetings, site walks and discussions; accompany sales staff on visits for guidance.
• Provide technical expertise during sales processes, assessing requirements and recommending applications.
• Assist sales teams and channel partners with opportunities, projects, and customer requirements; troubleshoot issues onsite and remotely.
• Develop and maintain knowledge of liquid analytical products in Pharma/Biotech industries.
• Build expertise in key applications and provide practical technical recommendations to customers.
• Support aftermarket activities including startup, customer support, training, and application assistance.
• Collaborate with internal sales teams, customers, and channel partners to ensure smooth implementation and ongoing support; travel across New England.

Skills

Pharma/Biotech experience

New England experience

Technical/application support

Pre-sales & post-sales support

Liquid analytical products

Troubleshooting & presentation

Willingness to travel 70%+

Job description

Our Opening and Your Responsibilities

Responsibilities

• Provide pre-sales and post-sales technical and application support to customers, Regional Sales Managers (RSMs), Business Development Managers (BDMs) and Channel Partners.
• Support equipment installation, startup, troubleshooting, and technical issue resolution to ensure successful implementation and customer satisfaction.
• Conduct onsite customer training, technical seminars, and application demonstrations related to equipment and solutions.
• Serve as the technical subject-matter expert during customer visits, sales meetings, site walks and application discussions. Accompany RSMs, BDMs and Channel Partners on customer and sales visits to provide technical guidance and enhance the overall customer experience.
• Provide technical expertise during the sales process, including understanding customer requirements, recommending appropriate applications and supporting solution discussions.
• Assist sales teams and Channel Partners with key opportunities, projects, and customer application requirements. Troubleshoot customer application and equipment issues and provide timely technical support both onsite and remotely.
• Develop and maintain strong technical knowledge of liquid analytical products and applications within the Pharmaceutical and Biotechnology industries.
• Build expertise in key industry applications and provide customers with practical technical recommendations and application support.
• Support aftermarket activities, including equipment startup, customer support, training and application-related assistance.
• Work closely with internal sales teams, customers and Channel Partners to ensure smooth equipment implementation and ongoing technical support. Travel extensively throughout the assigned New England territory, including approximately 70% overnight travel, to support customers and sales activities.

What You Need to Succeed

Must-Have Skills

• 5+ years of experience in the Pharmaceutical and/or Biotechnology industry.
• Direct Pharmaceutical/Biotechnology industry experience in the New England region.
• Experience in technical/application support.
• Experience providing pre-sales and post-sales technical support.
• Familiarity with liquid analytical products and applications.
• Strong troubleshooting, communication, and presentation skills.
• Ability to travel extensively, including approximately 70% overnight travel.

Nice-to-Have Skills

• Familiarity with USP, BAI, measurement, pH and ORP applications.
• Knowledge of CO₂ and TOC measurement/applications.
• Experience with customer training, technical seminars and equipment startup.
• Experience supporting sales teams or channel partners in technical sales activities.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]