Field Application Specialist

Mettler-Toledo International, Inc; Billerica (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Tuition reimbursement

Parental and caregiver leave

Job summary

Mettler-Toledo International, Inc. is seeking a seasoned technical support professional for the Pharmaceutical and Biotechnology industries in the New England region. The role emphasizes pre-sales and post-sales support, equipment startup, and in-depth product knowledge.

Travel about 70% overnight to customer sites, training, seminars and applications discussions. You will collaborate with RSMs, BDMs and channel partners to ensure successful implementations and ongoing support.

Qualifications

• Provide pre-sales and post-sales technical and application support to customers, Regional Sales Managers, Business Development Managers and Channel Partners.
• Equipment startup and troubleshooting: help customers set up equipment and resolve technical issues.
• Customer training: train customers on equipment and its applications.
• Conduct technical seminars and site visits at customer locations.
• Travel extensively in New England territory, with about 70% overnight travel to support customers and sales activities.
• Support equipment installation, startup, troubleshooting, and issue resolution to ensure success.

Responsibilities

• Serve as technical SME during customer visits, sales meetings and application discussions.
• Provide technical guidance to RSMs, BDMs and Partners to enhance customer experience.
• Assist sales teams with opportunities and customer requirements, both onsite and remotely.

Skills

Technical support

Pharma/Biotech exp

Travel readiness

Communication skills

Pre-sales support

Job description

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO ([1] www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

References

Visible links 1. http://www.mt.com/pro

Our Opening and Your Responsibilities

• Provide pre-sales and post-sales technical and application support to customers, Regional Sales Managers (RSMs), Business Development Managers (BDMs) and Channel Partners.
• Equipment startup and troubleshooting: Help customers set up equipment and resolve technical issues.
• Customer training: Train customers on equipment and its applications.
• Technical seminars and site visits: Conduct seminars and visit customer locations.
• Work closely with internal sales teams, customers and Channel Partners to ensure smooth equipment implementation and ongoing technical support. Travel extensively throughout the assigned New England territory, including approximately 70% overnight travel, to support customers and sales activities.
• Support equipment installation, startup, troubleshooting, and technical issue resolution to ensure successful implementation and customer satisfaction.
• Serve as the technical subject-matter expert during customer visits, sales meetings, site walks and application discussions. Accompany RSMs, BDMs and Channel Partners on customer and sales visits to provide technical guidance and enhance the overall customer experience.
• Provide technical expertise during the sales process, including understanding customer requirements, recommending appropriate applications and supporting solution discussions.
• Assist sales teams and Channel Partners with key opportunities, projects, and customer application requirements. Troubleshoot customer application and equipment issues and provide timely technical support both onsite and remotely.
• Develop and maintain strong technical knowledge of liquid analytical products and applications within the Pharmaceutical and Biotechnology industries.
• Build expertise in key industry applications and provide customers with practical technical recommendations and application support.
• Support aftermarket activities, including equipment startup, customer support, training and application-related assistance.

What You Need to Succeed

• 5+ years of experience in the Pharmaceutical and/or Biotechnology industry.
• Direct Pharmaceutical/Biotechnology industry experience in the New England region.
• Experience in technical/application support.
• Experience providing pre-sales and post-sales technical support.
• Familiarity with liquid analytical products and applications.
• Strong troubleshooting, communication, and presentation skills.
• Ability to travel extensively, including approximately 70% overnight travel.
• Familiarity with USP, BAI, measurement, pH and ORP applications.
• Knowledge of CO₂ and TOC measurement/applications.
• Experience with customer training, technical seminars and equipment startup.
• Experience supporting sales teams or channel partners in technical sales activities.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]