Field Service Engineer

Mettler-Toledo; New Jersey; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Job summary

Mettler-Toledo Process Analytics division seeks a field service technician in the United States to troubleshoot and repair instrumentation at customer sites. You will perform calibrations, preventative maintenance, and basic end-user training while ensuring uptime and adherence to METTLER TOLEDO procedures.

You will coordinate with scheduling, support teams, and sales to meet targets, manage inventory, and document activities daily.

Qualifications

• High school diploma or GED; technical aptitude in engineering, electronics, instrumentation, or related fields.
• AA degree with technical major preferred or related job experience.
• Ability to present ideas to a large group.
• 2–4 years in METTLER TOLEDO process analytics field service or 2–3 years hands-on mechanical experience.

Responsibilities

• Troubleshoot and repair industry products without assistance.
• Resolve first-line customer concerns; assist with invoicing issues when applicable.
• Perform calibrations and preventative maintenance per METTLER TOLEDO procedures and customer requirements.
• Provide basic end-user training.
• Cooperate with Scheduling Analyst and Service Support Team.
• Meet targets while controlling expenses.
• Ensure company vehicle is serviced per fleet requirements.
• Promote and sell service and products; submit sales leads as appropriate.
• Maintain inventory levels and accuracy; manage stocked items.
• Comply with safety and quality policies and procedures.
• Meet customer uptime targets and complete tasks on time.
• Complete paperwork daily via company laptop in a professional manner.
• Maintain professional relationships with customers, sales, technicians and leaders.
• Record all activities in DSM and submit related materials timely.
• Foster collaboration with field and service support colleagues.

Skills

Technical troubleshooting

Customer facing

Electromechanical systems

Field service

Education

High School Diploma or GED

AA degree or technical equivalent

Job description

Our Opening and Your Responsibilities

• Troubleshoot and repairs industry related products without assistance.
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
• Performs calibrations, preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Performs basic end user training.
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
• Achieves assigned targets while controlling expenses.
• Ensures company vehicle is serviced and maintained according to fleet requirements and policies.
• Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
• Maintains inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner.
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
• Completes Kronos time keeping on a daily basis and ensure punches are entered for each activity as they occur.
• Using Device Service Management (DSM), order all assignment request materials and record all related activities in a timely manner.
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.

What You Need to Succeed

• Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience.
• Ability to speak and present ideas to a large group.
• 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role or 2-3 years hands on mechanical experience in relevant field including electromechanical and/or pneumatic systems.
• Customer facing or field service experience desired.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]