Field Services Engineer

Mettler-Toledo International, Inc; New Jersey; On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Tuition Reimbursement

Parental Leave

Paid Time Off

Job summary

Mettler-Toledo International, Inc is hiring a Field Service Technician in New Jersey to troubleshoot and repair METTLER TOLEDO analytics equipment, perform calibrations and preventative maintenance, and provide user training. You will coordinate with scheduling, manage inventory, and help meet uptime targets while maintaining safety and quality standards.

The role emphasizes customer-facing work, documentation, and collaboration with sales and service teams to drive service outcomes and growth.

Qualifications

• High school diploma or GED with aptitude in engineering, electronics, instrumentation, technology or CS or equivalent in experience.
• AA degree with technical major or related job experience preferred.
• Ability to speak and present ideas to a large group.
• 2–4 years in METTLER TOLEDO Process analytics field service or 2–3 years hands-on mechanical experience.

Responsibilities

• Troubleshoot and repair industry products without assistance.
• Resolve first-line customer concerns and assist with invoicing issues when applicable.
• Perform calibrations and preventative maintenance per METTLER TOLEDO procedures and customer requirements.
• Provide basic end user training.
• Assist Scheduling Analyst and Service Support Team as needed.
• Achieve targets while controlling expenses.
• Ensure company vehicle is serviced and maintained per fleet policies.
• Promote and sell service and products; submit sales leads as appropriate.
• Maintain inventory levels and accuracy of stocked items.
• Ensure safety and quality policies are followed.
• Meet customer uptime requirements and complete work on time.
• Accurately complete daily paperwork via company laptop.
• Maintain professional relationships with customers, sales, technicians, and leaders.
• Complete Kronos timekeeping daily with accurate punch records.
• Order assignment materials using DSM and record activities timely.
• Foster collaboration with field and service support colleagues.

Skills

Customer facing

Field service

Technical troubleshooting

Electronics

Education

High School Diploma or GED

AA degree in technical field preferred

Tools

Kronos timekeeping

Device Service Management (DSM)

Job description

• Troubleshoot and repairs industry related products without assistance.
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
• Performs calibrations, preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Performs basic end user training.
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
• Achieves assigned targets while controlling expenses.
• Ensures company vehicle is serviced and maintained according to fleet requirements and policies.
• Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
• Maintains inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner.
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
• Completes Kronos time keeping on a daily basis and ensure punches are entered for each activity as they occur.
• Using Device Service Management (DSM), order all assignment request materials and record all related activities in a timely manner.
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.

What You Need to Succeed

• Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience.
• Ability to speak and present ideas to a large group.
• 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role or 2-3 years hands on mechanical experience in relevant field including electromechanical and/or pneumatic systems.
• Customer facing or field service experience desired.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

About Mettler Toledo

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]