Field Application Engineer: Training, Support & Customer Impact

Distran; Town of Texas (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Distran, a Swiss high-technology company, is seeking a Field Application Engineer based in the USA. You will deliver customer training and technical support throughout the after-sales journey to maximize value and foster strong, long-term relationships.

Key duties include conducting product trainings at customer sites or remotely, supporting the sales and development teams, and providing feedback for continuous improvement. Expect up to 50% travel and collaboration across regions.

Qualifications

• Bachelor's or Master’s degree in Mechanical Engineering, Electronics, Physics, Chemistry or related field.
• Proven experience in technical customer support and/or client training; technical sales a plus.
• Excellent technical writing skills are mandatory.

Responsibilities

• Organize and conduct product trainings at customer sites or remotely in the US.
• Train Distran sales and distributors to stay current on product modifications and camera usages.
• Provide high-quality technical support to customers.
• Assist BD team during qualification, demonstrations, and meetings with potential customers.
• Share field feedback to support product development and regulatory activities.

Skills

Technical writing

Training delivery

Customer support

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in a relevant field

Master's degree in a relevant field

Job description

Distran, a Swiss high-technology company, is seeking a Field Application Engineer based in the USA. You will deliver customer training and technical support throughout the after-sales journey to maximize value and foster strong, long-term relationships.

Key duties include conducting product trainings at customer sites or remotely, supporting the sales and development teams, and providing feedback for continuous improvement. Expect up to 50% travel and collaboration across regions.