Field Application Engineer

Interplace, Inc.; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

A technical solutions provider in Kentucky is looking for a professional to engage with customers and identify their requirements. The role involves establishing new accounts, analyzing technological challenges, and preparing tailored presentations. Candidates should be adept at providing technical solutions and coordinating product development efforts. This position offers a chance to directly impact customer success in a competitive market.

Responsibilities

• Establish rapport with customers and identify their requirements.
• Identify potential customers and establish new accounts.
• Analyze technological problems raised by customers and provide resolutions.
• Prepare cost estimates based on customer requirements.
• Deliver technical presentations tailored to customer needs.

Job description

Essential Job Functions

• Establishes personal rapport with existing and potential customers and identifies their requirements.
• Identifies potential customers and establishes new accounts and services accounts.
• Analyses technological problems raised by customers and provides technical resolution and working condition.
• Assess requirements from customers and determine and coordinates the offer package such as quote, Statement of Work, contract etc.
• Provides products, services or equipment with technical and engineering information to customers.
• Prepares cost estimates by studying all related customer and internal documents.
• Gains customer acceptance by the form of “design-ins”, POs or contracts.
• Prepares and delivers technical presentation tailored to customers’ needs.
• Reports on sales leads, compiles customer usage forecast and shares application & market report (KPI meeting, budgeting, other meetings)
• Assists CTO with technical insight learned during communications with customers in identifying R&D programs.
• Leads and coordinates new product development where required.
• Handles other tasks including website maintenance, forecasts, budgeting and orders.