Field Application Engineer

Interplace, Inc.; Edison (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the import/export sector is seeking a motivated Purchasing and Customer Service Assistant. This role involves managing purchasing documents, coordinating inventory, and supporting customer queries. Ideal candidates will have at least one year of relevant experience, strong organizational skills, and a commitment to fulfilling customer needs.

Qualifications

• At least 1 year of experience in a sales office, purchasing, or customer service environment required.
• Knowledge of customer needs assessment and service quality standards.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Process import documents and manage purchasing activities.
• Support customer service representatives with inquiries and order management.
• Coordinate inventory flow and vendor relationship management.

Skills

Active Listening

Speaking

Writing

Reading Comprehension

Time Management

Organization

Critical Thinking

Education

High School Diploma or equivalent

Associate’s Degree or Bachelor’s Degree preferred

Tools

Microsoft Office Word

Microsoft Excel

Job description

Essential Job Functions:

• Process import documents: receive invoices, prepare customs materials, generate labels, follow-up shipment status with carriers
• Enter purchase orders and plan data in sales and production computer systems, issue receiving instructions to warehouse
• Monitor and maintain computerized records related to purchasing activities closely
• Ensure a steady supply of assigned products, including performing purchasing work, coordination a flow of inventory.
• Participate in vendor relationship management, identifying cost-saving opportunities to support the company’s profitability goals
• Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory
• Assist in planning inventory against demand forecasts
• Prepare monthly activity summaries
• Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory.
• Support customer service representatives in serving current and potential customers: answering telephone and email inquiries, preparing price and availability quotes, entering orders and forecasts, issuing shipping instructions and resolving customer issues, maintain customer records
• Working with sales, engineering, customer service and warehouse team, meet customer requirements, resolve customer concerns, expedite shipments, handle return requests etc.
• Perform other related duties as assigned


3. JOB QUALIFICATIONS:

1) Knowledge
• Customer service, including customer needs assessment, and meeting quality standards for services
• English language structure and content, including the meaning and spelling of words, rules of composition and grammar

2) Skills
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking: Communicating with others to convey information effectively
• Writing: Communicating effectively in writing as appropriate for the needs of the audience
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents
• Time Management: Managing one’s own time and the time of others
• Organization: Maintaining order with planning, prioritizing and balancing highly varied activities, electronic data and hard-copy materials
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

3) Computer Skills:
• Email Communication, Microsoft Office Word and Excel

4) Educational/Experience:
• High Scholl Diploma or equivalent required
• An Associate’s Degree or Bachelor’s Degree preferred.
• At least 1 year of experience working in a sales office, purchasing, or customer service environment required