Application Engineer

Dimplex Thermal Solutions; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Dimplex Thermal Solutions in Grand Rapids, MI seeks a sales-focused professional to learn our product portfolios, markets and applications and to engage customers with clear, professional communication. You will collect customer needs via phone, email or web meetings, quote appropriate products, and evaluate alternatives while building strong relationships with new and existing clients.

Partner with Regional Sales Managers to manage leads and grow territories, while accurately entering data in

Qualifications

• 3–5 years sales execution or application engineering experience.
• Strong written and verbal communication with clarity.
• Ability to summarize and communicate actions effectively.
• Self-motivated with strong initiative.
• Proficient computer skills and data handling.
• Able to work in a high-volume, fast-paced environment.

Responsibilities

• Learn and understand product portfolios, markets and applications.
• Collect technical data and objectives from customers via phone, email or web meetings.
• Use independent judgement to quote select products that meet specifications and evaluate alternatives.
• Build strong relationships with both new and existing customers through efficient and courteous written and verbal communication.
• Timely respond to leads with high quality responses.
• Accurately enter information (i.e. part numbers, correct margin and pricing, Market, Customer Type, Territory, etc) and follow up when necessary.
• Responsible for updating systems as needed, i.e. CRM, quote system, SCO, PDM.
• Act as internal logistics expert and problem solver in support of sales and customer needs.
• Partner with Regional Sales Managers in managing leads and/or growing territories.
• Maintains regular and predictable attendance.
• Participates in weekly meetings as required for order/quote management.
• Anticipate the future and sense emerging trends.
• Engage and inspire people around priorities.
• Own the outcome and make profitable growth happen.

Skills

Customer communication

Initiative

Computer skills

High-volume environment

Summarization

Job description

Education, Training, and/or Qualifications

• Minimum of 3-5 years sales execution or application engineering experience is expected

Specific Skills

• Strong customer skills including excellent written and verbal communication; emphasis and strength in summarization and action clarity are critical
• Highly motivated with strong initiative
• Strong computer skills and knowledge
• Ability to work in a high volume and fast paced work environment

Responsibilities

• Learn and understand product portfolios, markets and applications
• Collect technical data and objectives from customers via phone, email or web meetings
• Use independent judgement to quote select products that meet specifications and evaluate alternatives
• Build strong relationships with both new and existing customers through efficient and courteous written and verbal communication
• Timely respond to leads with high quality responses
• Accurately enter information (i.e. part numbers, correct margin and pricing, Market, Customer Type, Territory, etc) and follow up when necessary
• Responsible for updating systems as needed, i.e. CRM, quote system, SCO, PDM
• Act as internal logistics expert and problem solver in support of sales and customer needs
• Partner with Regional Sales Managers in managing leads and/or growing territories
• Maintains regular and predictable attendance
• Participates in weekly meetings as required for order/quote management
• Anticipate the future
• Sense and act upon emerging trends
• Engage and inspire people around priorities
• Own the outcome and make profitable growth happen